Customer Account Manager (Inside Sales)

Customer Account Manager (CAM) – The Ultimate Bridge Between Vision & Execution

At IES, we build trust in the high-stakes Electronic Manufacturing Services (EMS) world, where precision is everything and failure is not an option.

We are looking for a Customer Account Manager (CAM) who is ready to step up, own strategic client relationships, and drive flawless execution from the first order to final delivery. If you are a natural relationship builder who loves the thrill of turning complex logistics into smooth operations, this is the role for you.

What You’ll Do (The Core Mission)

As CAM, you are the strategic glue binding customer promises to internal delivery, ensuring client expectations align perfectly with our manufacturing capabilities.

• Own the Relationship: Act as the trusted, primary point of contact for key accounts, building deep, value-driven partnerships.

• Orchestrate Success: Coordinate seamlessly across engineering, production, supply chain, and quality teams to ensure we hit every single customer commitment.

• Drive Growth: Keep your eyes open for organic expansion—identifying opportunities for new programs, increased volumes, and additional services within your accounts.

• Crush Roadblocks: Proactively manage risks, smoothly handle pricing and RFQ adjustments, and resolve issues with the kind of transparency that builds lifelong customer loyalty.

Who You Are

You aren’t just an account manager; you’re an operational quarterback. You thrive in structured, quality-driven environments but know exactly how to adapt when a customer needs a flexible solution.

• Customer-Obsessed & Accountable: You naturally act as the "voice of the customer" internally, taking personal pride in their success.

• Operationally Savvy: You understand the realities of manufacturing, lead times, and engineering constraints. You speak the language of the shop floor and the boardroom.

• Proactive & Sharp: You don't wait for things to go wrong. You anticipate issues, balance customer satisfaction with profitability, and love keeping projects on budget and on schedule.

• Unshakeable: When the stakes are high or timelines are tight, you are the calmest person in the room.

salary: $54,080 - $54,081 per year
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Customer Relationship Ownership
  Act as the primary point of contact for assigned accounts, building strong, trust-based relationships
• Program Execution Oversight
  Ensure seamless coordination across  engineering, production, supply chain, and quality  to meet customer commitments
• Revenue Growth & Account Expansion
  Identify new opportunities within existing customers (new programs, increased volumes, additional services)
• Issue Resolution & Escalation Management
  Proactively manage risks, resolve issues, and communicate transparently to maintain customer confidence
• Quote & Change Management
  Support RFQs, pricing discussions, and contract adjustments aligned with customer needs and business objectives
• Customer Communication & Reporting
  Provide regular updates on schedules, performance metrics, and program status

The essential functions of this role include:

• working in a smoke free environment

Skills

• Inside Sales
• Sales
• Sales Support
• CUSTOMER ORDERS/SALES
• Purchase Orders (1 year of experience is preferred)
• Scheduling (1 year of experience is preferred)
• Customer Service (1 year of experience is preferred)

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.