Assistant Community Manager

Assistant Community Manager

Cascade Apartments - Austin, TX 78704

Overview

Level Experienced Position Type Full Time Job Shift Day

Description

Emerge Living is a trusted multi-family Property Management firm that operates A, B, C and new development apartment communities in Texas, Georgia, and Florida. We're a dedicated firm that strives to deliver exceptional value to our partners, properties, and our residents.

In the Assistant Community Manager role at Emerge Living you will play a crucial part in ensuring the efficient operation of the property under the guidance of the Community Manager. This position is essential for maintaining high standards of resident satisfaction and property performance. You will handle the collection and posting of rent, as well as managing delinquencies to maintain the financial health of the property. You will also be responsible for managing resident retention and relations, which includes investigating and resolving any resident complaints that may arise. Your role will also involve creating and circulating various forms of resident correspondence on a weekly, monthly, quarterly, and annual basis, ensuring that residents are kept informed and engaged with the community. This role requires a proactive approach to property management and a commitment to delivering exceptional service to residents and team members alike.

Requirements

• 2+ years of experience assisting significant multifamily operations, including top-level strategic planning and tactical management
• Participate in training to comply with new or existing laws
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action
• Effectively convey ideas, images, and goals to a diverse group of personalities
• Must possess a positive attitude and the ability to smile under all circumstances
• Competence in personal computer skills, keyboards, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook, as well as community software applications
• Proven employment history of property management, sales, marketing and customer service background sufficient to manage day-to-day operations
• Professional in-person and phone presence and etiquette
• Capacity to work with little supervision using effective time management and organizational skills
• Can manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance.
• Treats people with respect, keeps commitments and inspires the trust of others.
• Works with integrity and ethical ability, upholding Emerge Living organizational values
• Valid Driver License

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software
• Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
• Show apartments and close sales, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Complete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
• Take over the Community Manager's responsibilities when Community Manager is not available

Motivations

• Impact: You thrive on improving the lives of residents, exceeding budgeted expectations, and contributing to the company's success.
• Challenges: You embrace obstacles as opportunities, proactively seeking and implementing solutions.
• Growth: You're inspired by being part of a fast-growing organization and contributing to its continued success.

Benefits

• Medical, Dental, Vision, Disability and Life Insurance
• Employee Wealth Program
• 401K Plan
• Generous PTO
• Growth Opportunities