Room Attendant

Room Attendant

Clean and prepare guest rooms and public areas meeting the property's established cleaning standards to ensure guest satisfaction and maximize profits.

Responsibilities

• Remove items from shelves and storage and prepare the cleaning cart with products; constantly keep cleaning carts and storage organized and in good condition to promote efficiency and ease of room cleaning.
• Clean and wipe windows, doors, walls, closets, and accessories in rooms, public areas, and hallways, often using stepladders or stools to clean hard-to-reach areas to maintain a clean, presentable, and attractive facility at all times. Wash shower walls and tub, clean toilet(s) and toilet partitions when appropriate; wipe exposed pipes, clean mirrors, sinks, and walls to have clean and hygienic public and guest bathrooms.
• Replenish room amenities such as towels, soaps, and restock printed materials that the previous guest took or are soiled or broken to ensure adequate supply for the next guests.
• Hand wash all floor areas (linoleum, tile, etc.) to remove dirt and clean stains.
• Shake and polish all furniture, accessories, and wall-hangings, including using a feather duster to reach vents and ceiling corners to remove dust and cobwebs.
• Remove all bedding from beds and remake with fresh linens, checking the cleanliness of bedspreads, blankets, and mattress covers, replacing them if dirty.
• Lift mattresses to check for stains between mattresses and under beds.
• Check closet cleanliness, wipe closet door, handle, and top shelves with a damp cloth, and restock guest room items such as hangers, blankets, and extra pillows.
• Vacuum rooms, public areas, and hallways operating vacuums weighing up to 25 pounds and lift and move heavy furniture to vacuum the entire carpet area, including under furniture and hard-to-reach areas.
• Inspect all door and window locks to ensure they function correctly and immediately alert management to any unsafe or hazardous situations to ensure the safety of guests and employees.
• Inspect all room equipment (TV, lights/lamps, faucets, radios) to ensure they function correctly and immediately report the condition of the room and maintenance deficiencies in writing to the Executive Housekeeper for repair or resolution without delay.
• Secure and maintain custody of equipment, keys, and materials to protect and preserve hotel property.

Qualifications

Education/Formal Training

No formal education or training required

Experience

Previous cleaning experience desirable

Knowledge/Skills

• Must have basic knowledge of general cleaning principles, use of cleaning products, and operation of cleaning equipment.
• Must be able to understand and follow verbal or written instructions and communicate verbally and in writing.
• Excellent vision necessary; emphasis on cleaning standards and quality control.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have upper body strength to lift up to 50 pounds continuously throughout the work shift.
• Must have the strength to push, pull, and move levers, equipment, and furniture during the work shift.
• Must be able to work with arms raised above the head during the work shift.
• Must be able to maneuver the fully loaded cleaning cart weighing up to 50 pounds through hallways and into and out of closets during the entire work shift.