Resort Trolley Driver - Dollywood's HeartSong Lodge & Resort - Seasonal

Resort Trolley Driver - Dollywood's HeartSong Lodge & Resort - Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Resort Trolley Driver for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Resort Trolley Driver will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Resort Trolley Driver is responsible for all aspects of transportation of Resort Guests, to include safety, friendliness, cleanliness and line speed. This is to be done in a manner consistent with the Values and Mission of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greets guests and initiate friendly interaction. Provide Guest excellence, which exceeds expectations
• Effectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
• Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
• Effectively performs in the role of Resort Trolley Driver to include (but not limited to):
  • Transporting Guests via Trolley in a safe and efficient manner
  • Visually observes surroundings to identify potential safety hazards
  • Cleans and organizes conveyance daily to present professional appearance
  • Communicates calmly, clearly, and professionally with Guests and Hosts
  • Assists Guests with the loading/unloading of the Trolley, also alerting them of the height of steps and surrounding curbs
  • Assists Guests with the loading/unloading of ECV's, wheelchairs, and strollers
• Completes daily written reports and turn in any necessary paperwork to Parking PIC
• Operates vehicles/work each position in all weather conditions
• Maintains a sense of urgency toward area of operation to reduce Guest wait time
• Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
• Assists with other areas in parking as needed/requested by Management
• Wears and maintains a themed costume issued by Dollywood
• Performs special projects as directed by Management
• Attends all required Training Classes and Meetings
• Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
• Verbally communicates and enforces Safety rules
• Visually observes Guest actions during operation to prevent safety hazards
• Initiates friendly interaction with guests
• Works varying hours and at different areas when needed
• Maintains confidentiality at all times
• Follows all safety standards to include reporting any violation of standards

Education and Experience Required

• Must be at least 21 years of age
• Must be able to drive all motor vehicles used in operations - trolley, shuttle van, and truck
• Must have valid Tennessee Commercial Driver's License with a Passenger Endorsement and proof of auto liability insurance
• May be required to provide a copy of personal driving record from home state
• Must have less than three (3) traffic violations on record in the last three (3) years
• Must not have a DUI conviction in the past 15 years on record
• Must submit and pass a pre-employment DOT Certified Drug and Alcohol Screening
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Ability to memorize safety standards & scripted material
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to be flexible to handle frequent changes in priorities
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit, stand or walk for long/short periods of time
• Able to work in a small, confined area
• Able to push and/or pull
• Able to bend at the waist and knees for long periods of time
• Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions
• Ability to move about and react quickly in emergency situations
• Give two weeks' notice for requested days off and have all necessary schedule changes approved by leadership
• Ability to tolerate stress due to job responsibilities and serious consequences of making an error
• Able to operate a fire extinguisher
• Able to tolerate detergents and chemicals
• Able to lift 50 lbs
• Must be willing to perform other work functions as assigned

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors