Senior Customer Success Manager, Construction

FieldAI’s Irvine team is where embodied AI meets real robots, real sensors, and real field deployments. Based in the heart of Southern California’s robotics ecosystem, we build risk‑aware, reliable, field‑ready AI systems that solve the hardest problems in robotics and unlock the full potential of embodied intelligence. If you want your work to ship, get tested on hardware, and improve through real deployments, Irvine is the place. We go beyond typical data‑driven approaches or pure transformer‑only architectures, combining rigorous engineering with learning systems proven in globally deployed solutions that deliver results today and get better every time our robots run in the field. We are looking for a Senior Customer Success Manager to own strategic customer relationships across our construction accounts and help ensure successful adoption of FieldAI’s technology in the field. This role is equal parts relationship management, operational problem‑solving, and cross‑functional execution. You will serve as a trusted partner to customers, helping them navigate deployments, drive adoption, resolve issues, and realize measurable value from our robotics platform. This is an opportunity for someone who thrives in highly dynamic customer environments and wants to play a visible role in scaling customer success at a frontier robotics company. The right person will be energized by building deep customer partnerships, solving complex operational challenges, and acting as the voice of the customer internally as FieldAI expands across the construction market. What You’ll Do Serve as the primary point of contact for strategic construction customers and build strong, trusted relationships over time Drive successful onboarding, adoption, and long‑term account health across customer deployments Develop a deep understanding of each customer’s operational goals, workflows, and success criteria Partner closely with sales, solutions, engineering, and product teams to coordinate customer needs and deliver effective outcomes Proactively identify risks, resolve issues quickly, and drive clear communication during high‑priority situations Track account health, usage, milestones, and customer feedback to improve retention and expansion Identify opportunities for growth, upsell, and expanded use cases within existing accounts Advocate for customer needs internally and help shape product and process improvements based on field feedback Help build the playbook for how FieldAI supports and grows enterprise customers in construction What You Have 7+ years of experience in customer success, account management, support, or other customer‑facing roles Experience managing strategic or enterprise accounts in construction, industrial, enterprise software, or other operationally complex environments Strong relationship management skills and the ability to build credibility with customer stakeholders Excellent verbal and written communication skills, including the ability to manage executive‑facing conversations Strong problem‑solving instincts and comfort navigating ambiguity in fast‑moving environments Experience coordinating cross‑functional teams to deliver customer outcomes Ability to identify expansion opportunities while maintaining a strong customer‑first mindset Strong organizational and project management skills with attention to detail and follow‑through Analytical skills and comfort using data to assess account health and inform decisions Bachelor’s degree in Business, Engineering, or a related field is preferred $70,000 - $200,000 a year Our salary range is generous and we consider each individual’s background and experience when determining final compensation. Base pay may vary based on role scope, job‑related knowledge, skills, experience, and the Irvine, California market. Why Join FieldAI in Irvine? In Irvine, you will work where the robots are. Our local team builds and tests systems on real hardware with real sensors, then ships them to operate in unstructured, previously unknown environments around the world. We are solving one of robotics’ hardest challenges: reliable deployment outside the lab. Our Field Foundational Models™ raise the bar for perception, planning, localization, and manipulation, with an emphasis on explainability and safety for real‑world use. You will collaborate with a world‑class team that thrives on creativity, resilience, and bold thinking. We bring deep experience from organizations such as DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise, Zoox, Toyota Research Institute, and SpaceX, along with a track record of field deployments and strong performance in DARPA challenge segments. Be Part of the Next Robotics Revolution We are looking for builders who want their work to leave the whiteboard and show up on robots. If you enjoy tackling tough, uncharted questions and working across disciplines, you will find your people here. Our teams span AI, software, robotics engineering, product, field deployment, and technical communication, all focused on shipping systems that perform in the real world. Our headquarters is in Irvine, and we partner closely with teams there as well as colleagues across the US and around the world. Join us in Southern California and help define what dependable, field‑ready autonomy looks like. We value diverse perspectives and are committed to fostering an inclusive workplace. We evaluate candidates and employees based on merit, qualifications, and performance, and we do not discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status. #J-18808-Ljbffr Medium