Collections Specialist

Contact borrowers via phone, email, and written correspondence to resolve delinquent mortgage accounts. Negotiate payment arrangements, repayment plans, and offer loss mitigation options in accordance with company policies and investor guidelines. Maintain accurate and detailed records of borrower interactions and account status. Monitor and manage assigned portfolio to meet performance goals and minimize losses. Collaborate with internal departments such as Customer Service, Loss Mitigation, and Foreclosure to ensure seamless servicing for the customer. Ensure compliance with federal, state, and investor regulations including FDCPA, TCPA, RESPA, and CFPB guidelines. Identify and elevate high-risk accounts or potential fraud cases. Participate in ongoing training and development to stay current with industry changes and best practices. Ability to work in a fast-paced, structured environment with an emphasis on quality and productivity. Complete other duties and projects as assigned by your supervisor. All other duties as assigned. Skills and Qualifications High School Diploma or equivalent required. 2+ years of experience in a call center, mortgage experience preferred but not required. Strong work ethic including adherence to daily work schedule. Excellent verbal and written communication skills. Strong negotiation and problem-solving skills. Proficiency in Microsoft Office Preferred experience with MSP Ability to work independently and in a team-oriented environment. Flexible and open to adapting to change as needed. Must be able to work evenings and weekends as necessary #J-18808-Ljbffr LoanCare