Housekeeping Manager

Company Overview

Join Our Dynamic Team at Luxury Coastal Vacations in Perdido Key/Orange Beach/Gulf Shores/Fort Morgan!

Are you passionate about customer service and building meaningful relationships? Do you thrive in a fast-paced, team-oriented environment? If so, we'd love for you to join our team at Luxury Coastal Vacations in Perdido Key/Orange Beach/Gulf Shores/Fort Morgan !

What We Offer:

• A Rewarding and Inclusive Work Environment -Join a company with a vibrant culture where your contributions are valued, and you'll directly impact our success.
• Supportive Team Atmosphere - Work alongside an energetic, hard-working team committed to delivering top-notch customer service to our Property Owners.
• Amazing Growth Potential - Luxury Coastal Vacations is rapidly growing, and this position offers room for personal and professional development.
• Beautiful Location - Enjoy the perks of working in the stunning Perdido Key/Orange Beach/Gulf Shores/Fort Morgan area, with breathtaking views and a relaxing atmosphere!

Position Summary

Luxury Coastal Vacations is seeking a hands-on, detail-driven Housekeeping Manager to lead housekeeping operations across a portfolio of 500+ luxury vacation rental properties in the Pensacola area. This role is ideal for a highly organized, adaptable leader who takes pride in creating exceptional guest experiences through operational excellence, strong team leadership, and consistently high property standards.

The Housekeeping Manager will oversee day-to-day housekeeping operations while leading and supporting housekeepers, inspectors, runners, supervisors, and vendor partners in a fast-paced environment where no two days look the same. Success in this role requires someone who thrives on solving problems in real time, improving systems and workflows, maintaining quality at scale, and stepping in wherever needed to support the team and the business.

This position combines strategic operational leadership with hands-on execution, including team management, scheduling, process improvement, inventory oversight, quality assurance, budgeting, and cross-department collaboration. The ideal candidate is proactive, practical, highly accountable, and energized by building efficient operations while maintaining the elevated standards expected within a luxury hospitality environment.

Key Responsibilities

• Oversee the housekeeping services for vacation rental properties, ensuring exceptional quality, efficiency, and client satisfaction. This includes but is not limited to managing financials and growth.
• Manage a large team of year-round and seasonal associates including housekeepers, inspectors, office admins, supervisors, team leads and 3rd party vendors.
• Lead, motivate and manage office and field teams, ensuring each member understands their roles and responsibilities.
• Work closely with the Training Coordinator to interview, select and ensure adequate employees are being hired for vacant positions.
• Monitor incentives and training to increase employee retention.
• Monitor key performance metrics to ensure the department is working together to achieve its targets. Hold the team accountable for measurable results and develop action plans if key metrics are not being achieved.
• Assist in creating and managing budgets, ensuring expenses remain within budgeted limits.
• Generate regular reports on departmental financial performance, including metrics for turnaround times, guest satisfaction and team productivity.
• Develop and implement policies, procedures and best practices that improve efficiency, reduce costs and enhance service standards.
• Conduct regular property inspections to monitor quality, identify issues and ensure compliance with company standards.
• Conduct staff performance reviews, provide constructive feedback and set individual and team goals aligned with departmental objectives.
• Develop and maintain strong relationships with third-party vendors, contractors and service providers to ensure quality and cost-effective support for housekeeping services.
• Regularly review and update housekeeping protocols to align with industry best practices.
• Oversee and manage compliance with relevant health, safety, and environmental regulations.
• Track and analyze expenses to identify cost-saving opportunities and operational efficiencies.
• Collaborate with Owner Relations and Guest Services to address housekeeping requests, promptly resolving any issues.
• Respond to guest and homeowner feedback, managing complaints and implementing solutions to prevent recurring issues.

Required Qualifications

• Highschool diploma or GED equivalency
• 5+ years minimum experience in housekeeping services, including at least 2 years in a managerial role leading large team(s).
• Strong understanding of housekeeping operations.
• Strong interpersonal skills with the ability to work effectively at all levels of management and with subordinates.
• Excellent organizational, problem-solving, and analytical skills.
• Ability to work independently and as a member of various teams.
• Commitment to excellence and high standards.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to resolve issues effectively and develop proactive solutions.
• Ability to perform the necessary physical labor and lift 10-50 lbs.
• Ability to use systems and tech such as Track, Breezeway, Microsoft Office and others.

Compensation, Benefits, & Schedule

Annual Salary

$55000 - $65000

Bonus

• Annual bonus opportunities based on certain company KPIs and can make up to 150% more per quarterly pay-out

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health, Dental, and Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Long term and Short term disability insurance
• Gym memberships or discounts
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule

• Must have open availability, able to work nights and weekends-if needed.