IT Field Service Technician

IT Field Service Technician

The IT Field Service Technician is responsible for the installation, maintenance, troubleshooting, and support of technology systems deployed at company facilities and within fleet vehicles. This role supports the reliable operation of utility services by ensuring field deployed technology functions safely, securely, and consistently. The position requires regular travel to company locations and fleet sites to perform hands on technical work, as well as the ability to provide remote support when needed.

• Travel daily to company locations and fleet sites to install, diagnose, maintain, repair, and support vehicle installed and facility-based technology systems.
• Install, troubleshoot, and repair 12-volt DC vehicle wiring, low voltage electronics, and associated hardware, including telematics devices, routers, power timers, and mobile computing equipment.
• Provide onsite and remote technical support for network connected devices, mobile systems, and field technology platforms.
• Configure, deploy, and support mobile devices and applications, including basic user training and troubleshooting.
• Accurately document service activities, including diagnostics performed, repairs completed, parts used, and customer or end user interactions.
• Communicate clearly and professionally with internal stakeholders, vendors, and end users to ensure service quality and customer satisfaction.
• Maintain assigned tools, equipment, and inventory in proper working condition.
• Track, submit, and report expenses in accordance with company policies and procedures.
• Identify recurring technical issues, recommend corrective actions, and contribute to continuous improvement of service delivery processes.
• Apply structured problem-solving techniques to diagnose issues, resolve incidents, and implement effective solutions.
• Comply with contractual obligations, service level agreements (SLAs), and expectations of service providers and business partners.
• Perform other related duties as assigned to support operational needs.

Required Qualifications For Position

• Associate's Degree in information technology, Computer Science, Electronics, or a related technical discipline, or equivalent combination of education and relevant work experience.
• Minimum of three (3) years of experience in field service, vehicle electronics, utility technology, or a related technical support role.
• Demonstrated knowledge of 12-volt DC vehicle wiring and low voltage electronic systems.
• Experience providing onsite and remote technical troubleshooting.
• Ability and willingness to travel daily to multiple job sites.
• Ability to meet the physical demands of the role, including working in confined spaces and lifting equipment.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills, with the ability to communicate technical information to non-technical users.
• Ability to work independently with minimal supervision and collaborate effectively within a team environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work in a fast paced, service-oriented environment.
• DL NUMBER - Driver License, Valid and in State Valid driver's license with an acceptable driving record. Upon Hire

Preferred Additional Qualifications for Position

• Experience in the utility, energy, telecommunications, or fleet services industry.
• Experience with telematics systems, mobile technology deployments, or fleet technology installations.
• Familiarity with safety critical or regulated operating environments.
• Industry certifications related to networking, electronics, vehicle systems, or field service.

Physical Demands

• Standing - Frequently
• Walking - Frequently
• Sitting - Occasionally
• Lifting - Frequently up to 50 lbs
• Carrying - Frequently up to 50 lbs
• Pushing - Occasionally
• Pulling - Occasionally
• Climbing - Occasionally
• Balancing - Occasionally
• Stooping - Frequently
• Kneeling - Frequently
• Crouching - Frequently
• Crawling - Frequently
• Reaching - Frequently
• Handling - Constantly
• Grasping - Constantly
• Feeling - Constantly
• Talking - Frequently
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at View email address on click.appcast.io or View phone number on click.appcast.io

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$62,000.00 - $86,800.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity .