Assistant Community Director (The Spoke)

At Insite Property Solutions ( we are committed to delivering exceptional property management services with a focus on operational excellence, financial performance, and resident satisfaction. We manage a diverse portfolio ( of residential and commercial properties and are looking for a highly motivated  Assistant Community Director  to join our team! 

The Assistant Community Director is responsible for assisting the Community Director with managing The Spoke ( ( in Redmond, WA. Our Assistant Community Director must be an enthusiastic leader, have great customer service skills, excellent time management and strong communication skills.

We're proud to be recognized as the 2025 #9 Best Midsize Workplace by the Puget Sound Business Journal (PSBJ), reflecting our commitment to creating an exceptional workplace for our team.

Responsibilities

• Interact with property owners and their representatives in a professional manner 
• Present the highest level of customer service when interacting with residents 
• Work proactively with business partners, including all vendors 
• Serve as a mentor, trainer, and leader to the on-site teams 
• Oversee and perform leasing duties as needed, including responding to inquiries, showing apartments, and preparing and executing leases 
• Conduct market surveys and have an informed understanding of market trends 
• Collaborate with Community Director to assess changes in the rental market through analysis of traffic and rental records 
• Maintain Fair Housing guidelines while being culturally aware and be able to work with diverse groups of people 
• Adhere to approved budget and financial statements monthly 
• Negotiate for supplies and services with vendors and contractors to achieve the best possible prices while maintaining high-quality, service, and artisanship 
• Oversee compliance and accuracy of accounts receivable and accounts payable, including coding and submission of invoices and check requests
• Complete income and expense work flows in Yardi 
• Manage and maintain both physical and digital resident, vendor, and project files 
• Communicate effectively with residents, employees, managers, and vendors (verbally and in writing) 
• Responsible for an organized and efficient office environment that is pleasant and inviting to both staff and residents 
• Provide superior customer service at all times and continually review and improve customer service strategies 
• Anticipate resident needs and maintain a positive can-do attitude 
• Maintain regular communication with residents, coordinate resident events, and conduct resident satisfaction surveys 
• Continually build value throughout the community by investigating potential services or benefits that can be passed to residents 
• Perform regular community outreach to build networking relationships throughout the neighborhood 
• Monitor market activity of competing properties 
• Maintain an awareness of lease terms and develop a plan/strategy for staggering terms while maintaining minimum term expectations 
• Maintain the physical aesthetic of the building 
• Prioritize, schedule, and monitor daily activities, service requests, inspections, make-ready priorities, and construction/improvement projects 
• Perform daily property walks to ensure all maintenance and custodial issues are promptly addressed 
• Partner with Community Director to develop and maintain marketing and leasing plans 
• Work in conjunction with maintenance team to diagnose common household and commercial building maintenance issues and provide quality solutions in a timely manner 
• Identify issues preemptively and prepare for preventative maintenance 
• Maintain permits and required maintenance plans 
• Respond quickly and appropriately to emergencies 

Qualifications

• Excellent time management, problem solving, and attention to detail
• Ability to multi-task and achieve high-quality results under tight deadlines and changing work priorities
• Excellent customer service, communication skills, and writing skills
• 2 years residential/leasing experience
• 4-year degree or related coursework is preferred; a high school diploma or equivalent is required
• Proficient with MS Office Suite
• Experience with Yardi is preferred

Compensation

• Pay Range: $26.00 - $29.50 per hour (new hire starting range: new hires typically start between $26.00 - $27.50 per hour). The placement within the range is based on several factors such as prior experience, education/training, and work performance.
• Bonus Potential: Quarterly bonus potential of 3.75% (total of 15% annually) & $150 bonus per new lease
• Retention bonus

90-Day Introductory Period

We use a 90-day introductory period to help new team members get oriented, learn the role, and build confidence in their work. This time allows for training, feedback, and mutual alignment on expectations. At the end of the introductory period, we evaluate progress and fit to determine next steps.

Benefits

• Medical, dental, and vision insurance provided
  
  
• Health Savings Account with monthly employer contributions
  
  
• Employer paid life insurance and long-term disability insurance
  
  
• Accrues Paid Time Off (PTO) each pay period for a total of 160 hours per year
  
  
• Parental Leave
  
  
• 11 paid corporate holidays
  
  
• 401(k) with employer matching
  
  
• Employee assistance program
  
  
• Wellness Program with wellness allowance
  
  
• Rental discounts
  
  
• Training & career development
  
  
• Referral program
  
  
• Cell phone allowance

Schedule

• 8 Hour Shift
• Schedule will tentatively be 9am - 6pm Tuesday - Saturday. Days off: Sunday/Monday. Days off are subject to change based on business needs, but will consistently be 2 consecutive days off.

Work Location

• In-person at Spoke in Redmond, WA
  

Insite Property Solutions is an Equal Opportunity Employer  

All team members are expected to align with and contribute to Insite's values, policies and ethical standards as  stated in Insite's Employee Handbook.