Customer Service Supervisor

$26 - $29 per hour

Kalos Services Inc.

Florida, NY

Customer Service SupervisorAt Kalos Services, we know that exceptional customer service is the foundation of every successful customer relationship. As a family-owned company serving Florida for over 20 years, we’ve built our reputation on integrity, professionalism, and a commitment to doing what’s right.We’re looking for a **Customer Service Supervisor** to lead, coach, and develop our Customer Service Representatives while helping drive operational excellence and an outstanding customer experience.This is a hands-on leadership role responsible for overseeing the daily operations of the CSR team. You’ll ensure calls are handled professionally, schedules are coordinated efficiently, customer concerns are resolved promptly, and your team has the support and coaching needed to succeed. You’ll also work closely with department leadership to improve processes, identify opportunities for growth, and help create a culture centered around teamwork, accountability, and continuous improvement.### Job Type & Schedule* **Location:** Clermont, FL (On-Site)* **Schedule:** Monday-Friday, 8 AM – 5 PM* **Department:** Residential Services (HVAC, Electrical, Plumbing)### Compensation* $26–29 per hour based on experience and qualifications### Responsibilities* Supervise the daily activities of the Customer Service Representative team* Coach, mentor, and develop team members through regular feedback and performance discussions* Monitor call quality, response times, scheduling accuracy, and customer satisfaction metrics* Assist with hiring, onboarding, and training new Customer Service Representatives* Handle escalated customer concerns professionally while ensuring positive resolutions* Partner with department managers to improve workflows, customer communication, and operational efficiency* Monitor staffing levels and assist with scheduling to ensure appropriate coverage* Maintain accurate customer records and communication within ServiceTitan and other company systems* Review team performance metrics and provide reporting and recommendations to leadership* Promote a positive, collaborative work environment that reflects the Kalos Services culture* Ensure company policies, procedures, and service standards are consistently followed### Requirements* 4+ years of customer service experience, preferably in a residential home service (HVAC, Electrical, Plumbing)* Strong leadership, coaching, and employee development skills* Excellent verbal and written communication abilities* Proven ability to resolve customer concerns with professionalism and empathy* Strong organizational and time management skills* Experience using CRM or scheduling software; ServiceTitan experience preferred* Proficiency with Microsoft Office (Outlook, Excel, Teams, Word)* High school diploma or GED required; additional education is a plus
J-18808-Ljbffr Kalos Services Inc.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Customer Service Supervisor in Florida, NY vacancy

Customer Success Executive
...work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to...
Suggested
ServiceNow
Florida, NY
1 day ago
Senior Customer Success Manager - HealthTech (Remote FL)
$73.55k - $89.75k
A healthcare technology company is seeking a remote Customer Success Manager to facilitate onboarding and increase product engagement with... ...and project management skills, along with extensive customer service experience. Candidates should hold a Bachelor's degree and have...
Suggested
Remote work
GroPatients™, LLC.
Florida, NY
2 days ago
Customer Success Manager
$73.55k - $89.75k
...Connecting everyday people with caregivers! Finding healthcare services should be convenient and digitally accessible. That’s why... ...companies for long term growth and ongoing revenue generation. As a Customer Success Manager, you will work with some of our largest...
Suggested
Work at office
Remote work
Flexible hours
GroPatients™, LLC.
Florida, NY
2 days ago
Partner Success Manager
$120k - $138k
...agent‑readable What you’ll bring: ~5+ years of experience in account management, customer success, partner success, or sales roles in B2B healthcare, SaaS, or healthcare services ~ Experience with specialty pharmacy, home infusion, or complex clinical services...
Suggested
Remote work
Flexible hours
Shift work
Float Health Inc.
Florida, NY
1 day ago
Energy Solutions Customer Success Manager
BuildAptive, Inc. in New York is looking for a qualified professional to assist in energy auditing and project development. The role involves client onboarding, pilot project development, and maintaining connections with decision-makers. The ideal candidate will have...
Suggested
Work experience placement
Work at office
BuildAptive, Inc.
Florida, NY
1 day ago
Client Services Manager
$300 per month
...Client Services Manager Every Mother's Advocate North Lauderdale, Florida, United States About this position About Every Mother's Advocate... ...supports one another. Demonstrates genuine empathy towards customers, partners, and fellow team members, fostering understanding...
Contract work
Temporary work
For contractors
Internship
Every Mother's Advocate
Florida, NY
1 day ago
Client Services Manager
...Collector’s Office ensures accountability, transparency, and direct service to the residents of Broward County. Every dollar collected is... ...and models teamwork, committed to the highest standards of customer service and business ethics, and fosters trusting relationships...
Work at office
Weekend work
Afternoon shift
Broward Tax
Florida, NY
1 day ago
Client Services Manager
...Engagement Operations Manager (CEOM) About the role: The CEOM primarily supports the Client Engagement organization by working with Client Services leadership and internal business partners to manage, align, and improve efficiencies, ensuring consistency and adherence to best...
001 Brown & Brown, Inc
Florida, NY
18 hours ago
Client Services Manager
...To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor... ...; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account...
Contract work
Work at office
Jobtailor
Florida, NY
4 days ago
Client Service Supervisor
$24 - $26 per hour
...Description Are you an experienced Veterinary Receptionist, Lead CSR, Veterinary Client Service Representative, or Veterinary Front Desk Supervisor looking to take the next step in your career? Doral Centre Animal Hospital is seeking a Lead Veterinary Receptionist and...
Full time
Flexible hours
Weekend work
Afternoon shift
Doral Centre Animal Clinic
Florida, NY
18 hours ago
Connected Customer Supervisor
...Purpose: The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce...
Work at office
Local area
Monday to Friday
Flexible hours
Floor & Decor
Florida, NY
2 days ago
Customer Service Supervisor
$21.25 - $28.7 per hour
...communities and one another at every turn, because we know that when we fly together there’s no limit to how far we can go. As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations. You’ll work side‑by‑side with...
Hourly pay
Local area
Flexible hours
Shift work
Wawa
Florida, NY
1 day ago
Customer Service Supervisor
...in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in... ...RESPONSIBILITIES Provide supervision, leadership support and mentoring to Customer Service Representatives. Always lead by example, understand and...
Skyservice Business Aviation
Florida, NY
2 days ago
Full-Time Customer Service Supervisor
...In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver... ...voided transactions, supplies, over/short research) All Supervisor roles at Kohl’s are responsible for: Leading with integrity,...
Full time
Flexible hours
Night shift
FashionUnited
Florida, NY
1 day ago
Customer Service Supervisor
$26 - $29 per hour
...Description At Kalos Services, we know that exceptional customer service is the foundation of every successful customer relationship. As a family-owned... ...what's right. We're looking for a Customer Service Supervisor to lead, coach, and develop our Customer Service Representatives...
Hourly pay
Temporary work
Work at office
Monday to Friday
Kalos Services Inc
Florida, NY
2 days ago
Client Relationship Manager
$60k
...impact. Trusted partnerships. If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you. Sewell, New Jersey / Naples, Florida Who We Are NEST is a pioneer in the Integrated...
Work at office
NOF
Florida, NY
27 minutes ago
Client Relationship Manager
...plans, support sales reporting, and handle various administrative duties that contribute to our overall success. Your laser focus on customer satisfaction guides your interactions with clients, ensuring they have an exceptional experience from the start. You actively...
Work at office
Local area
Night shift
EmergencyMD
Florida, NY
5 days ago
Guest Experience Front Desk Supervisor
...Regency in the Town of Florida, New York, is seeking a Front Office Supervisor. This role involves supporting senior leadership, coaching... ..., including weekends and holidays. Join Hyatt to provide exceptional service and meaningful experiences! #J-18808-Ljbffr...
Flexible hours
Hyatt Regency
Florida, NY
18 hours ago
Client Account Executive - Growth
$50k - $55k
...functions. Possess a complete understanding of Paylocity’s products, services, sales tools, and processes. Prospect and qualify current... ...revenue targets. Set appropriate client expectations. Maintain customer relationship management (CRM) database. Other duties as assigned...
Full time
Work experience placement
Local area
Remote work
Worldwide
2 days per week
Socket
Florida, NY
18 hours ago
Customer Service Supervisor
...A leading pet retail company is seeking a Retail Customer Service Supervisor in Florida, NY. The role involves providing exceptional service to customers, overseeing store operations, and leading associates. Ideal candidates will have over 2 years of retail experience...
PetSmart Store Support Group, Inc.
Florida, NY
18 hours ago
Client Partner
...the day-to-day client experience and the long-term health of the portfolio Manage and develop a team of Relationship Management and Service Support professionals Set clear expectations, coach performance, and hold the team accountable for client experience outcomes...
Temporary work
Jobtailor
Florida, NY
5 days ago
Retail Full Time Customer Experience Supervisor
$15 - $15.5 per hour
...Responsible for promoting an excellent customer experience. Oversees a team of Associates... ...store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads... ..., working effectively with peers and supervisors Able to train others 1 year retail and 6...
Hourly pay
Full time
Temporary work
Local area
Home office
Flexible hours
Night shift
National Black MBA Association
Florida, NY
1 day ago
Guest Experience Specialist
...program registrations, and maintaining the front desk area to ensure an exceptional facility experience. Ideal candidates are passionate about customer service, possess excellent communication skills, and demonstrate strong problem-solving abilities. #J-18808-Ljbffr...
Midtown Athletic Club
Florida, NY
4 days ago
Client Relationship Manager
...Landscape , an established commercial landscape organization for more than 40 years, is excited by our vision to deliver excellent customer service in the areas of landscape design, installation and maintenance to our clients with the help of our 1,000+ employees. We are...
Sunrise Landscape
Florida, NY
3 days ago
Retail Customer Service Supervisor
...Retail Customer Service Supervisor (Key Holder) PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the...
Weekly pay
Full time
Local area
Immediate start
Weekend work
Afternoon shift
PetSmart Store Support Group, Inc.
Florida, NY
2 days ago
Senior Living Community Relations Director
...outreach, tours, and move-ins while coordinating with the marketing team and executive leadership. Ideal candidates have 5+ years in sales/marketing with a senior living background, a cheerful disposition, and strong customer service skills. #J-18808-Ljbffr Sonata Villages -
Sonata Villages -
Florida, NY
2 days ago
Front Desk & Guest Experience Specialist
A growing hospitality organization in the Town of Florida seeks a motivated Hospitality Specialist to ensure exceptional customer service for guests. Responsibilities include checking guests in/out, addressing needs, processing transactions, and coordinating with other...
Capital Vacations
Florida, NY
4 days ago
Client Relations and Marketing Manager
$85k - $125k
T & G Constructors - Client Relations and Marketing Manager Company Overview T&G Constructors is a Florida-based Construction Management and General Contracting firm built on integrity, collaboration, and performance. For more than three decades, we've partnered with clients...
Temporary work
For subcontractor
Work at office
Monday to Friday
Flexible hours
Better Talent
Florida, NY
4 days ago
Client Services - Business Product & Project Manager Internship
...Role: NationsBenefits is seeking a detail-oriented Business Product & Project Manager Intern to support our Client Services team. This internship is ideal for a motivated individual looking to develop a career in healthcare operations, client services, and business analytics...
Full time
Internship
Work at office
NationsBenefits, LLC
Florida, NY
18 hours ago
Community Account Manager
...leading fiber‑optics telecommunications provider in Florida, providing voice, video, data, and high‑speed internet services to commercial and residential customers. We are an organization that value’s each employee’s contributions and encourages everyone to share their...
Full time
Contract work
Night shift
Weekend work
Summit Broadband
Florida, NY
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Supervisor. Be the first to apply!