Senior Client Delivery Manager

Job Summary:

Seeking an experienced Client Delivery Manager to lead delivery for our Lifesciences/Pharma client engagements. The role requires a hands-on leader who can manage delivery operations, ensure contractual compliance, build strong customer relationships, and drive business growth. The candidate will work closely with the client on-site to ensure smooth execution of Managed Services and other contractual models while proactively identifying new business opportunities.

Key Responsibilities:

Industry Expertise:

• Bring strong experience in Lifesciences / Pharma clients, understanding industry regulations, compliance requirements, and domain-specific challenges.

Client Relationship & Account Management:

• Serve as the primary delivery and relationship point for the client, ensuring high satisfaction and trust.

• Actively engage with client stakeholders to understand their evolving needs, priorities, and challenges.

• Build long-term partnerships by establishing credibility and delivering consistent results.

Business Development & Growth:

• Identify opportunities for business expansion and collaborate with sales teams to convert them into engagements.
• Support RFP responses, proposals, and pricing strategies for new opportunities.
• Track and proactively manage the opportunity pipeline to achieve growth targets.

Financial Management:

• Manage P&L, including budgeting, forecasting, and cost control.

• Monitor financial performance and ensure profitability of managed services and other delivery models.

Delivery Governance & Contract Management:

• Oversee delivery operations, ensuring adherence to contractual obligations, service levels, and quality standards.
• Implement strong governance processes, including reporting, risk management, and issue escalation.
• Experienced in managing Managed Services, Fixed-Price, Time & Material, and other contractual models.

Requirements :

• Proven experience in client delivery, Business Development in Lifesciences / Pharma industry.

• Should have handled a large team of 150+ associates across multiple geographies.

• Should have handled a revenue of around [RATE REDACTED]+ Mn annually.

• Strong business acumen and ability to identify and drive new growth opportunities.

• Experience with RFP responses, proposal preparation, and opportunity conversion.

• Experience with P&L planning and financial management of client programs.

• Strong expertise in Managed Services and other delivery models.

• Excellent communication, negotiation, and stakeholder management skills.

• Willingness to work from client location at least[RATE REDACTED]s per week.

• Experience in global or multi-site client engagements.