Fan Services Coordinator at University of Pittsburgh in Pittsburgh, Pennsylvania

Fan Services Coordinator Athletics Administration

The Fan Services Coordinator will be responsible for providing top-notch customer service to all fans, with an emphasis on season ticket holders/Panther Club members, via email, phone, and face-to-face interaction to elevate the event experience across all Pitt Panthers sporting events.

Fulfills ticket orders and answers customer inquiries. Tracks sales, generates reports, and maintains records. Assigns tasks and provides guidance. Aids in crafting effective ticketing sales strategies.

Essential Functions

The individual will be responsible for developing and maintaining personal relationships with Panther season ticket members to ensure retention and renewal. Relationships will be built primarily through outbound calling. The individual will need to respond to all customer service questions promptly through either email or phone call. The individual will be responsible for providing prompt, thorough, and complete responses to all inbound customer communications, such as phone calls, emails, or at-window customers.

Physical Effort

Computer work, ability to travel, and attend meetings on and off campus. Required to be mobile for long periods of time, especially on gamedays.

Assignment Category: Full-time regular Job Classification: Staff.Ticket Operations Representative Job Family: Sales & Retail Job Sub Family: Ticket Sales & Operations Campus: Pittsburgh Minimum Education Level Required: High School Diploma/GED Minimum Years of Experience Required: 1 Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement. Work Schedule: Monday - Friday, 8:30 a.m. - 5:00p.m. Work Arrangement: On-Campus Hiring Range: TBD Based Upon Qualifications Equal employment opportunity, including veterans and individuals with disabilities.