Front Desk Monitor

The YWCA Greater Harrisburg has an immediate need for a full time Front Desk Monitor. The Front Desk Monitor serves as the first point of contact for the emergency shelter and plays a critical role in maintaining a safe, welcoming, and supportive environment. This position is responsible for monitoring reception areas, greeting and assisting visitors, and directing individuals to appropriate staff or resources. The Front Desk Monitor operates a multi-line phone system, managing general inquiries as well as domestic violence and sexual assault hotline calls. In addition, this role monitors and operates security systems—including cameras and controlled-access doors—to help ensure the safety and security of residents, staff, and visitors. Position Details: Schedule: Monday - Friday 4pm-12am Pay: $15.00/hr. Successful Candidates Will Have: Professional attitude and demeanor Respect, accountability, and inclusivity Demonstrated de-escalation and problem-solving skills to assist staff in handling a variety of situations. Ability to respond calmly and professionally to crisis calls and/or walk-ins. Self-determination, motivation, and initiative Ability to apply basic skills for effective written and verbal communication Effective computer skills with proficiency in Microsoft Office Suite Bilingual ability. Position Requirements: 2 years of related experience. Minimum High School Diploma or GED. Valid driver’s license. FBI, Child Abuse, and State Police Clearances or ability to obtain. Why You'll Love Working With Us – Check Out Our Awesome Benefits! ✨ Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy Employee Assistance Program (EAP) – Because your well-being matters ❤️ Life Insurance – Peace of mind for you and your loved ones Short & Long-Term Disability – We've got your back when life takes an unexpected turn Pension Retirement Plan – Start earning a pension after just two short years of service 403(b) Retirement Plan – Begin contributing on day one to secure your financial future Generous Paid Time Off – Recharge with paid time off days and sick days 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most