Customer Experience Coordinator

Job Description

Job Description

Join a Company That's Redefining Men's Formal Wear

Perfect Tux isn't your typical local tuxedo shop.

We're one of the nation's leading online retailers of men's and boys' formal wear, proudly serving 40,000+ customers across the country. We combine the convenience of e-commerce with the personalized service of our retail showroom, creating a unique shopping experience for weddings, prom, church, black-tie events, and every special occasion.

We're a growing company that embraces technology, values great ideas, and believes exceptional customer experiences are what set us apart. If you're looking for a place where you can learn, grow, and make a real impact, we'd love to meet you.

About the Role

We're looking for an organized, personable, and tech-savvy Customer Experience Coordinator who loves helping people.

This role is much more than answering phones or emails. You'll be one of the primary points of contact for our customers, helping guide them through one of the most important purchases they'll make for weddings, prom, and other life events.

You'll communicate with customers through phone, email, and live chat, coordinate wedding parties, assist showroom guests when needed, and help create an outstanding experience from the customer's first question through delivery of their order.

No two days are exactly the same, and that's one of the things our team enjoys most.

What You'll Do

• Deliver exceptional customer service through phone, email, and live chat.
• Help customers navigate our website and answer product questions.
• Take customer orders over the phone.
• Provide product recommendations and style guidance for men's formal wear.
• Coordinate wedding parties from initial inquiry through ordering, ensuring a smooth and enjoyable experience for the bride, groom, and wedding party.
• Schedule and assist with wedding consultations (virtual and in-store).
• Assist showroom customers as needed during busy periods.
• Follow up with customers to ensure an exceptional experience.
• Complete general administrative tasks and customer follow-up.
• Contribute to our culture as a growing e-commerce and social media-focused company.
  

What We're Looking ForRequired Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service experience.
• Comfortable using computers and Google Workspace.
• Ability to quickly learn new software and technology.
• Highly organized with strong attention to detail.
• Positive attitude and willingness to help wherever needed.
• Retail or customer-facing experience.
  

Preferred Qualifications

• Live chat and email customer support experience.
• Shopify experience.
• Men's formal wear or fashion experience.
• Wedding or event industry experience.
• Experience taking customer measurements.
• Sales experience.
• Social media familiarity.
  

The Ideal Candidate

We're looking for someone who is:

• Friendly and genuinely enjoys helping people.
• Organized and dependable.
• Fashion-conscious.
• Sales-minded without being pushy.
• Comfortable multitasking.
• A quick learner.
• Positive, professional, and team-oriented.
• Excited to grow with a growing company.
  

This Role May Not Be the Right Fit If You...

• Prefer working independently with little customer interaction.
• Don't enjoy learning new technology or software.
• Struggle to multitask in a fast-paced environment.
• Need constant direction or supervision.
• Prefer doing the same task every day.
  

Why You'll Love Working Here

• Join a growing company with opportunities for advancement.
• Work in a positive, collaborative environment where your ideas are valued.
• Learn both e-commerce and retail operations.
• Paid holidays.
• Employee discount.
• Be part of a company that believes in promoting from within.
  

If you're looking for more than just a job and want to grow with an innovative company that's changing the way people shop for men's formal wear, we'd love to hear from you.

Location: Santa Clarita, CA
Job Type: Full-Time (30–40 hours/week)
Schedule: Monday–Friday with occasional Saturdays (scheduled in advance based on business needs)
Pay: $17.00–18.00/hour DOE

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee discount