Receptionist

The receptionist role is generally the first point of contact for our company with the public. You will interact on the telephone and in person with client families and must be courteous, professional, and helpful. You will provide administrative support to families, funeral directors, managers, and co-workers.

Essential Functions and Competencies

• Must be bilingual English-Spanish
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Demonstrate trust, compassion, and empathy in performing all aspects of position.
• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with families, coworkers, and management.
• Provide first point of contact with the public. Answer telephones in a professional manner; greet families and ensure their comfort.
• Responsible for ensuring the funeral home is "family ready" at any given time. Maintains cleanliness of the reception area, conference rooms, viewing rooms, chapel, restrooms, and administrative areas within the funeral home.
• Be a conduit of information in and out of the funeral home.
• Responsible for ensuring appropriate office supplies are on hand.
• Assist in the administrative side of completing, checking for accuracy, and filing the necessary forms and documents associated with death, including insurance, social security, military, death certificates, etc.
• Provide administrative support for funeral directors and managers regarding memorial packages including: creating/designing and printing memorial books, acknowledgement cards, memorial folders, stationery, bulletins, tribute videos etc.
• Remain current with all technology the company provides to enhance job efficiency.
• May be primary person responsible for scheduling support staff for services. May also serve as liaison between support staff and funeral directors, acting as conduit of information regarding services, family needs, special requests, meetings and special events, etc.
• Other business-related duties as assigned.
• Assistance with daytime funeral and memorial services may be required.

Required Education and Experience

• High School Diploma or Equivalent
• Two (2) years of administrative support experience

AAP/EEO Statement

Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.


4022 - Texas