Senior Intake Coordinator

Job Description

Job Description

At New England Life Care (NELC), you'll join a mission-driven organization where your work helps make a meaningful difference in the lives of patients across New England. As the region's only non-profit home infusion provider, NELC serves more than 70 hospital systems throughout Maine, New Hampshire, and Massachusetts. Founded by local hospitals, NELC was created to ensure patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service.

Our employees are at the heart of everything we do. At NELC, we are committed to fostering a diverse, inclusive, and authentic workplace where every employee is heard, valued, and supported. If you're excited about this opportunity but don't meet every qualification listed in the job description, we still encourage you to apply—you may be the person we're looking for.

New England Life Care currently has openings for full-time Senior Intake Coordinators. These are hourly, non-exempt roles with normal Monday – Friday schedules from 8am - 5pm. Once fully trained, there is a requirement to participate in the with weekend rotation, which is typically once every three to six weeks. Training is 100% on site. Work from home may be available after being fully trained.

Summary: 

The position is responsible for comprehensive coordination of care for NELC patients receiving home infusion therapy. This position will have a tenured staff member designated as an official mentor/buddy during the 180-day probationary period.

Career Ladders : NELC’s Intake Department offers career ladders to intake Coordinators. Candidates who achieve excellent performance in their job duties, who demonstrate a commitment to personal development, participation in department and company strategic programs and projects, who develop superior working relationships inside and outside the department and who show a commitment to the success of the department are eligible for promotion to the following positions:

• Intake Coordinator – represents an entry level position in the department. Candidates who meet defined goals, objectives and accomplishments can generally expect to be promoted in 2 years to:
• Senior Intake Coordinator – Candidates who meet defined goals, objectives, and accomplishments and who demonstrate engagement and ownership of departmental and organization activities would generally expect to be promoted in 2-5 years to:
• CCRC Intake Specialist – Candidates who are part of the CCRC/Intake team and who have responsibility for advanced departmental, company and member hospital engagement. Candidates who meet defined goals, objectives and accomplishments can generally expect to be promoted in 2 years to:
• Intake & Liaison Referral Specialist – Candidates who are part of a senior level CCRC/Intake level and who have responsibility for multiple member hospital coverage/engagement, with the ability help develop Intake staff to move into Lead or CCRC roles.

Benefits: 

• Health insurance
• Dental insurance
• Vision insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Generous PTO and Paid Holidays
• And much more!

Primary Responsibilities:

• Accurately compiles the initial Patient Profile for each therapy and distributes it to the appropriate members of the healthcare team for processing
• Responsible for answering all incoming phones for Intake Workgroup and ensuring all calls are documented in an email to appropriate staff and documenting in patient file where appropriate.
• Communicates effectively with pharmacy, reimbursement, materials management and delivery staff regarding new referrals and ongoing patient issues. All communication will be clearly documented in patient file.
• Works collaboratively with the Liaison/Care Coordination team to ensure efficient discharge
• Effectively communicates patient requirements and changes in patient status to appropriate members of infusion and reimbursement teams as well as the internal/external Nursing staff involved in meeting the patient’s home health needs.
• Comprehensively documents all patient related information / conversations in patient’s clinical record as updates are presented to Intake staff.
• Communicates all changes in patient supply requirements to Pharmacy and Patient Service Representative (PSR) for any active patient resuming therapy.
• Responsible for documenting and processing the requested delivery through SOP S015 – (Time Commitment Process).
• Responsible for updating any errors in patient file that is presented through daily reports (i.e., updating Referral sources; updating Access, etc..)
• Adheres to NELC Professional appearance standards

Qualifications / Skills That Contribute to Success:

• Associate of Arts degree preferred.
• Previous medical office experience a plus
• Medical terminology knowledge preferred.
• Knowledge of HIPAA Privacy and Security Regulations preferred.
• Good Communication skills both verbally and written.
• Good organizational skills.
• Good customer service skills 
• Attention to detail.
• Working knowledge of Microsoft Office (Word, Excel, Power Point, Outlook) 

''It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.”

EOE