Front Office Operations Leader - Guest Experience

Close Inclusive Collection Job Postings Notification "I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life." Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus. Are you ready? Because we are looking for an Assistant Front Office Operations Manager What does the ROLE entail? Responsible for short- and long-term planning and the management of the hotel’s Front Office operations to include Front Desk, PBX and Guest Services (Bellstand). Accountable for assisting, leading and enhancing guest experience from pre-arrival to post-departure activities by planning and coordinating with related hotel departments and colleagues. Assist in the operation of Front Office operations and guest services colleagues, responding quickly to guest requests and/or complaints in a friendly manner and ensuring appropriate action is taken to guarantee guest satisfaction. Maintain guest room inventory and communicate effectively with reservations and housekeeping department. Coach and counsel a team of more than 10 colleagues, reflecting Hyatt Service Standards and Procedures. Position is a highly visible role that requires strong leadership, guest recovery and problem solving. May assist in other operational departments and will be trained accordingly. Coach and motivate front office colleagues to achieve up-sell & enrollment goals for the department. Your EXPERIENCE A true desire to satisfy the needs of others in a fast-paced environment. Demonstrated ability to lead, motivate and coach a team. A minimum of 1 year of previous front office hotel supervisory experience is preferred. Strong and concise verbal and written communication skills. Unafraid of financial related tasks, projects and responsibilities. Must possess excellent organizational, interpersonal and administrative skills. A fun and energized person with a creative mindset. Committed to delivering a high level of customer service. Must be proficient in general computer knowledge. Ability to work a flexible schedule, including nights and weekends. What’s in it for YOU? An entry to the Hyatt Family, a place where we care for people so they can be their best. 12 free nights at Hyatt hotels globally every year and 50% discount at our F&B outlets. Take pride in working for a company that is in the “100 Best Companies to Work For” by FORTUNE. Affordable Medical, Dental and Vision Coverage after 30 days of employment. Uniform provided and laundry is taken care of in house. Connect with thousands of National and Local Partners for Various Discounts. Free COTA Bus Pass. Discounted monthly parking passes for Downtown parking. Family Events and Recognition Celebrations. Development With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant. Regular Check-In Conversations with Managers to discuss personal career goals. A wide range of on-property and online training opportunities throughout the year. Education assistance of up to $1,000 per year toward personal growth and development. Qualifications Our mindset includes the following attributes: A team player with a good portion of personality. Enthusiasm and a hands‑on mentality. A true representative of the company to customers, employees, and the public. A team player with a hands‑on mentality and a love for hospitality. A true support for our customers. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Hyatt Hotels Corporation