Assistant Manager

About this position

Company Overview At

SERVE Hospitality Group

it's more than smoothies- it's about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone's day. SERVE Hospitality Group proudly operates 30+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi-unit franchisee, we’re expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we’re building a culture-driven, high-performance business that blends speed, discipline, and operational excellence. Join a people-first, hospitality-driven team where leadership, energy, and positivity set the tone. As an

Assistant General Manager

, you’ll partner with the General Manager to drive operational excellence, develop high-performing teams, and deliver outstanding guest experiences- ensuring the café operates at its best every day. Why Join Us?

Competitive hourly pay

of $15 - 17 per hour

plus tips!

Compensation is based on availability and experience* Work-life balance

with flexible scheduling and consistent closing times (9 pm) Clean, healthy environment -

no fryers, no grease, just fresh ingredients Career growth opportunities

with clear internal promotion pathways Fun, fast-paced atmosphere

with room for creativity Employee perks

with paid training, team rewards, and exclusive discounts SERVE benefits package

including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements) Key Responsibilitie s: Lead by example to coach, motivate, and support team members during every shift. Deliver friendly, accurate, and efficient service while resolving guest concerns with care. Ensure food safety, cleanliness, and brand standards are consistently met. Execute opening, mid-shift, and closing procedures with accuracy and accountability. Assist with hiring, onboarding, and ongoing training to build a strong bench. Support labor management, inventory control, and waste reduction to meet targets. Partner with the General Manager on sales initiatives, cost control, and shift readiness. Promote an upbeat, hospitality-first culture where teams feel supported and empowered. Our Ideal Candidate: Hospitality-driven leader

with a positive, hands-on approach. Excellent communicator

who connects easily with guests and team members. Strong decision-maker

who stays calm, resourceful, and solutions-focused in a fast-paced environment. Coaching mindset

with the ability to set expectations, give feedback, and recognize great performance. Reliable and punctual

team members with dependable work habits. Comfortable being active

with frequent standing, walking, and light lifting Flexible with scheduling,

including evenings and weekends. Minimum age 18;

high school diploma or equivalent required (some college a plus) Legally authorized to work

under State and Federal guidelines. Previous restaurant leadership experience

in QSR or fast casual (1+ year required; 2+ years preferred). SERVE Hospitality Group is an Equal Opportunity Employer. The pay range for this role is:

15 - 17 USD per hour (WI-008 New Berlin)

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