Group Lead

Group Lead

We are seeking a Group Lead to assist our employees in the Aiken with training, workforce planning and efficiency oversight. This role is responsible for coordinating staffing coverage, overseeing new hire onboarding, training for both new and established staff, competency development, and ongoing staff productivity within the Care Group, as well as supporting initiatives such as Remote Patient Monitoring (RPM). Group Lead does not provide direct patient-facing care but serves as the organizer, coach, and problem-solver for training and staffing across the team. By partnering closely with regional leadership and the Training & Education Department, the Training & Staffing Lead helps build a workforce that is consistent, competent, resilient, and patient-centered.

This position will be working in the Aiken office daily. This is a full-time, salary-based 8-hr position (8:00AM-5:00PM) (Monday-Friday).

We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.

Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.

• Competitive Compensation Package with Bonus Opportunities
• Employer Matched 401K
• Free Visit & Prescriptive Services with HDHP Insurance Plan
• Employer Matched HSA
• Generous PTO Package
• Career Development & Growth Opportunities

A successful Group Lead will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions. The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s).

Areas of Responsibility:

• Implement and maintain a standard training plan for each role within the Care Group; schedule, deliver, and track ongoing education and refreshers.
• Coordinate and participate in onboarding for all new hires within the Care Group, ensuring consistent Week 1 experiences, equipment setup, and role-specific introductions.
• Provide and oversee training for established employees when workflows, processes, or compliance standards change.
• Lead focused trainings on documentation, billing, EHR workflows, and company software; troubleshoot learning gaps and coordinate with Training and Education when system updates roll out.
• Perform role-specific competencies and skills checklists and provide coaching to close gaps.
• Communicate best practices, protocol updates, and regulatory requirements; reinforce adoption across the Care Group.
• Own the daily and forward-looking coverage plan for all Care Group roles; manage PTO/absence, call-outs, and backfill coverage to maintain safe operations.
• Maintain a live staffing roster to minimize service disruptions and overtime spikes.
• Coordinate new-to-team schedule ramp-ups in alignment with competency completion.
• Monitor schedule health (capacity, cancellations due to staffing), escalate persistent gaps, and propose redistribution and cross-coverage plans.
• Run micro-trainings and coaching huddles to raise efficiency.
• Collaborate with regional leadership on field processes: medication reconciliation accuracy, telehealth facilitation workflows, and documentation timeliness.
• Escalate training or performance concerns: Identify individuals who are not retaining information, consistently failing to meet role expectations, or who may not be a good fit for their position or the organization. Communicate concerns to regional leadership for coaching or further review.
• Work with regional leadership to monitor staff productivity metrics, address inefficiencies, and ensure clinicians and support staff are performing at expected levels.
• Identify and implement ongoing training opportunities for staff.

Qualifications:

• Minimum of three (3) years in a healthcare setting with demonstrated experience in training and education and staffing.
• Clinical experience as a Medical Assistant or higher preferred; leadership experience in field/community operations a plus.
• Strong facilitation, coaching, and communication skills; proven ability to manage complex coverage logistics across multiple disciplines.
• Proficient with EHR and company software; comfortable building training content and tracking completions/competencies.
• Ability to read and communicate effectively.
• Strong written and verbal skills.
• Basic computer knowledge.
• Ability to manage and demonstrate effective leadership skills.
• Should demonstrate good interpersonal and communication skills under all conditions and circumstances.
• Ability to foster a cooperative work environment.
• Team player with ability to manage multiple responsibilities and demonstrate sound judgment.
• Must be able to work flexible hours and travel between offices, facilities, etc. Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order