Client Care Coordinator

Job Description

Job Description

Assist and carry out those tasks required to maintain client communications, patient care, and hospital inventory as
determined by veterinarians.

Welcoming Clients : Knowing client and patient names and the reason for their visit, assisting with coffee, restroom,
etc, smile and be empathetic and comforting
Phones : Place priority on answering the phone before the 4 th ring, ensure that appropriate coverage exists to phones
are never left unanswered, check and process voicemail, triage phone calls for techs and DVMs and degree of
urgency. Process all client phone requests and document all phone conversations with clients in the medical record.
Appointment scheduling : Scheduling new and existing patients on the phone and in person, collecting data, placing
reminder calls 1 day before, making recheck appointments at the time of check-out, and tracking and rescheduling
cancelled appointments.
Medical Records : Recording all conversations with clients in the medical records, recording messages and patient
updates, obtaining medical records from referring practices, alerting referring practices of patients euthanized at our
practice, fax records when requested
Housekeeping: Maintain a clean and tidy reception desk and lobby, free from animal hair and bodily waste, ensure
coffee station is clean and stocked, assist technicians in cleaning the exam rooms.
Fax/email/mail : Mail medications, information, etc to clients, other practices, etc., answer or triage emails in general
contact box, alert DVMs to incoming faxes via email, process incoming mail, ensure outgoing mail is retrieved by
post office
Social Media : Create Facebook and twitter posts on behalf of the practice, assist clients in filing out Social Media
Waiver, take photos of each pet for the record
Financial Management : Collect payment at the time of service, assist clients with filing out CareCredit applications,
settle merchant credit machine at the end of each day, maintain accurate financial records regarding the cash drawer,
compile daily checks and credit card reports and give to Practice Owner at the end of the day unless instructed
otherwise.

More information provided upon request and hourly rate depends on experience level, etc.

 

\nCompany Description

Small veterinary hospital with two veterinarians. Warm, personal environment providing care for small animals (dogs and cats). Open Mon-Fri. Scrubs provided.

Company Description

Small veterinary hospital with two veterinarians. Warm, personal environment providing care for small animals (dogs and cats). Open Mon-Fri. Scrubs provided.