Relationship Banker (Towson - York Road & Fairmount Ave)

Overview Identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers. Primary Responsibilities Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling). Execute the Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up). Handle Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)). Complete basic research on customer profiles to assess potential value‑adding opportunities and transition discussions to customers’ financial goals. Identify customers' financial needs and present all appropriate product and service options by cooperating with internal business partners. Proactively reach out to clients via e‑mail or phone to follow up and educate on value‑added products/services. Onboard new customers through outreach, regardless of channel or account opening method. Establish trust with existing clients through regular proactive outreach. Schedule preset appointments for the following week and hold appointments each week. Prepare adequately for scheduled appointments before customer meetings (pre‑call plan). Perform customer servicing interactions. Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators. Complete other related duties as assigned and meet registration requirements under the Federal SAFE Act. Scope of Responsibilities Serve as the branch focal point for sales, service, and/or referral opportunities to support overall branch goals and activity requirements. Act as a key driver of customer flow in the branch to support these activities. Service existing customers and grow the business through identifying sales opportunities. Stay current on operational, product, and system changes/enhancements and demonstrate good risk‑management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Education and Experience Required High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service, and/or telesales experience. Alternative: High school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience. Strong verbal communication and interpersonal skills. Proven ability to demonstrate exceptional customer service. Well‑organized with time‑management and prioritization skills. Demonstrated financial services product knowledge. Ability to communicate with tact and diplomacy with internal and external customers. Proficiency with internet user‑level technology. Education and Experience Preferred Associate’s degree. Notary public license. Bilingual (based on branch needs). Physical Requirements Ability to stand for long periods. Prolonged use of hands and fingers. Ability to lift light to heave objects weighing 5 lbs. to 30 lbs. Ability to read fine print. Capacity to interact with customers in an open face‑to‑face work environment. Ability to use fax, telephone system, copier, and other communication tools. Compensation Pay range: $22.61 - $37.67 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Towson, Maryland, United States of America Equal Employment Opportunity Statement M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. Drug‑Free Workplace Policy M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. #J-18808-Ljbffr M&T Bank Corporation