Service Advisor

Service Advisor Position at Swickard Honda of Gladstone

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Swickard Honda of Gladstone, we serve a community that values trust, reliability, and a service experience that respects their time. Our best Service Advisors don't always come from automotive -- they come from anywhere great people are taught to listen, communicate clearly, and follow through for the people they serve.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Swickard Honda of Gladstone and our hospitality standard in every guest interaction

WHAT WE'RE LOOKING FOR

• Automotive service advisor experience a plus -- not required. Our best advisors have come from hotels, restaurants, retail, fitness, and beyond. What they all share is a track record of taking care of people, following through, and doing it with integrity.
• Proven success and experience in hospitality, sales, retail, or a guest-facing role -- this is the foundation we hire for
• Clear, composed communicator who builds trust quickly and follows through on every commitment
• Organized and accurate under pressure -- able to manage multiple guests and timelines without losing detail
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Comfortable learning dealership systems and processes -- we'll train you on the automotive side
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters

WHAT WE OFFER

• OTE of $50,000 - $120,000+ annually
• Paid training program -- we'll teach you the Honda product line, our service processes, and the Swickard way from day one
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts
• A supportive team culture where your growth is invested in and your effort is recognized

WHY SWICKARD HONDA OF GLADSTONE

• Honda doesn't need to sell itself -- guests come in already believing in the brand, which means consistent traffic and real earning potential for a motivated advisor
• Gladstone is a welcoming community in the greater Portland metro area -- a store where relationships matter and repeat guests are the norm
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• We invest in developing advisors from outside automotive -- the training is real, the support is there, and the earning potential follows your effort
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that removes roadblocks and gives you the structure to succeed from day one

Swickard Honda of Gladstone is a high-volume, community-focused store that invests in people who bring the right mindset -- regardless of where they came from. If you know how to take care of people and you're willing to learn the rest, this is a role where your background becomes an advantage.

If you're ready to build a rewarding career in a role that puts your people skills to work every day -- we'd like to meet you.