HR Manager - Senior Care Agency

Job Description

Job Description

Title: HR Manager (Human Resources Generalist)

Reports to: Agency GM

Classification: Full-time, clerical

FLSA type: Exempt/Salaried

Expected Hours: 37-45 hours / week

Office Location: Fort Worth, TX

Direct Reports: None, team includes recruiter and trainer... payroll run by another co-worker

Job Summary: The HR Mgr. is responsible for the entire human resources function of the home care agency. HR Mgr. will lead hiring & onboarding processes for hourly caregivers and office staff in the service area (Tarrant County). The person will screen and interview caregiver applicants (10-25 weekly) across 1-3 offices, complete our proprietary Orientation and Onboarding (“O&O”) with those new hires, assist with payroll, benefits admin., and training set-up, ensure staff compliance with agency policies and procedures, state and federal guidelines. This role has a significant impact on the agency's expansion plans, employee retention & satisfaction and our reputation if we can deliver quality care!

Co. Background: Comfort Keepers provides uplifting home care, incl. personal care and companionship to the elderly. Our company (with three legal / operating entities - CK Texas Holdings Inc., CK Mid-Cities Inc. and OKC Home Care Holdings Inc. – across two states) is a large, established franchisee of national system dba “Comfort Keepers,” and one of the largest brands in the country. We have three locally owned & operated, and state-licensed PAS (personal assistance services) agencies with over 240 employees in aggregate (mostly hourly, incl. part-time and PRN). At Comfort Keepers, we seek to enrich lives, strive to provide the highest quality of in-home care services in markets served and ensure our clients & their families are both extremely satisfied.... And that depends on our caregiving pool. All our care is one-on-one, so we match/staff direct care workers based on skills, availability, location, and personality. We are a 24/7/365 business that enables seniors to live independently with a high quality of life. Their care needs change AND there tends to be high turnover among hourly medical staff, so we are always looking for and hiring good caregivers. And we need to hire quickly (within 5-7 business days of identifying the need).

Primary Duties & Responsibilities:

· Recruits, screens, interviews, hires (extends offers), and onboards qualified job applicants for hourly caregiving positions; collaborate with office team (scheduler, RNs, CCCs, and General Manager) to understand needs, set targets & priorities

o Skills and competencies required for openings and new clients vary. Caregivers are matched to cases.

o Checks identification, verifies certifications, conducts criminal background checks and calls references.

· Conduct weekly orientation sessions for all new hires (in-person/virtual) across multiple territories. Assists with skills (e.g. transfers, dementia) & competency checks.

o This include sections on safety, rights of the elderly, professional boundaries, IT use (scheduling, clock in/out, tasks) and a short aptitude exam.

· Reviews, tracks, and documents compliance with assigned training, ongoing continuing education, and periodic skills assessments.

· Tracks/monitors performance. Handle coaching & disciplinary matters.

· Documents incidents, injuries, client feedback, complaints, scheduling concerns, attendance issues.

· Performs routine (monthly) tasks required to administer and execute human resource programs including but not limited to 12-mo. reviews/appraisals, check-in’s, 90-day evaluations, benefits eligibility/open enrollment, and vacation requests; assist with grievances, disputes and QA investigations; assist GM with overall performance management; makes recommendations for rewards, recognition, and raises.

· Addresses injuries, infections, and other occupational health and safety matters.

· Handles employment-related inquiries from applicants, employees, and office staff, referring complex and/or sensitive matters to the appropriate staff.

· Attends and participates in employee-related QAPI matters: logs, forms and investigations.

· Note: We process weekly/bi-weekly payroll... it must be accurate and timely for caregivers, including deductions and withholdings, HR Mgr. responsible for data entry and will:

o Review time & attendance, punctuality.

o Prepare reports for mgmt. review

· Maintain & update employee information as needed (we use ADP, EN and Wellsky).

· Coordinate with scheduler to verify hours worked and ensure all shifts are accounted for payroll and billing purposes.

· Help respond to Benefit/Payroll-related inquiries from employees in a timely and professional manner.

· Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.

· Given small office size, performs other duties as assigned.

Other / Specific Project Related Duties & Responsibilities: (TBD)

1. Culture building

2. Handbook revisions

3. Advanced skills work

4. PTO policy changes

Desired Qualifications & Skills:

· Excellent verbal and written communication skills.

· Excellent interpersonal, negotiation, and conflict resolution skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Ability to prioritize tasks and to delegate them when appropriate.

· Ability to act with integrity, professionalism, and confidentiality.

· Thorough knowledge of employment-related laws and regulations.

· Proficient with Microsoft Outlook and Teams.

· Proficiency with or the ability to quickly learn the organization’s payroll (ADP Workforce Now), benefits admin. (Employee Navigator), learning mgmt. (Care Academy), and scheduling (Wellsky Personal Care).

Min. Education, Experience & Training Requirements:

· 2-year degree required ; bachelor’s degree in human resources, Healthcare Administration, or related field preferred

· Previous experience with full-cycle recruiting, onboarding and training

· Previous experience in skilled nursing, rehab, hospital, home health, home care, hospice, assisted living or memory care, other related healthcare segments required

· Thorough knowledge of seniors or caregiving (CMA, MA, CNA license preferred)

· Previous training on employment-related laws and regulations

Working Environment:

In office. Will involve driving to other offices.

The Comfort Keepers story began in 1998 when Kristina Butler, a registered nurse working in home health care in Dayton, Ohio discovered firsthand the need for someone to assist her patients with their non-medical needs. As a nurse, she was only allowed to tend to their medical, or skilled care, needs. Kristina brainstormed with her family to find a phrase that captured the emotion and sentiment of their future business. Kristina's daughter suggested “Comfort Keepers” based on the company's goal: to keep clients comfortably at home as an alternative to expensive nursing homes and senior facilities. And Comfort Keepers was born! Since 1998, the company has flourished from a dream to 700+ locations worldwide. Today, Comfort Keepers is the solution for uplifting in-home care services to thousands of seniors every day. Comfort Keepers is available in 13 countries through independently owned and operated locations that make a difference in the lives of seniors and other adults in their community.

Company Description

The Comfort Keepers story began in 1998 when Kristina Butler, a registered nurse working in home health care in Dayton, Ohio discovered firsthand the need for someone to assist her patients with their non-medical needs. As a nurse, she was only allowed to tend to their medical, or skilled care, needs. Kristina brainstormed with her family to find a phrase that captured the emotion and sentiment of their future business. Kristina's daughter suggested “Comfort Keepers” based on the company's goal: to keep clients comfortably at home as an alternative to expensive nursing homes and senior facilities. And Comfort Keepers was born! Since 1998, the company has flourished from a dream to 700+ locations worldwide. Today, Comfort Keepers is the solution for uplifting in-home care services to thousands of seniors every day. Comfort Keepers is available in 13 countries through independently owned and operated locations that make a difference in the lives of seniors and other adults in their community.