Systems Support Specialist

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Location
4300 Bartlett St, Homer, AK, 99603, United States
Job Category
Technical
Employee Type
Active - Full-Time
Description

Join South Peninsula Hospitals Information Technology team and play a vital role in keeping clinical and business systems running smoothly while providing exceptional support to healthcare staff across the organization. Make a direct impact on patient care and hospital operations by serving as the frontline IT support professional for a critical healthcare environment.

HIGHLIGHTS

Community-Centric: Pairing small town values with industry-leading standards, South Peninsula Hospital values and invests in our staff and deeply cares about our patients.
Benefits: South Peninsula Hospital provides a competitive salary and industry-leading benefits, including Health/Dental/Vision Insurance with up to a $2000 HRA and generous PTO. Loan forgiveness and tuition reimbursement programs are available.

RESPONSIBILITIES

Provide timely Help Desk and technical support to hospital staff through ticketing and phone-based support requests.
Troubleshoot hardware, software, network, and system issues, gathering information for escalation when needed.
Maintain and document support requests, resolutions, desktop inventory, and software licensing compliance.
Create and manage user accounts and access within Active Directory, Microsoft Exchange, Imprivata, and other supported systems.
Collaborate with IT team members, vendors, and hospital departments to ensure reliable technology services and excellent customer support.

KNOWLEDGE AND EXPERIENCE

Associate degree from an accredited institution or two years of experience in a technical support or related role.
Experience with Microsoft products and desktop support in a professional environment.
Working knowledge of networking protocols and information systems troubleshooting.
Experience supporting server-based systems and Windows Server environments is preferred.
Experience with CPSI or a comparable Hospital Information System (HIS) is highly desirable.
Strong customer service skills with a commitment to responsive, professional support.
Excellent attention to detail, documentation practices, and the ability to produce quality work in a timely manner.
Physical Requirements: Ability to lift up to 40 pounds (or 25% of body weight, whichever is less), walk and stand for extended periods, and perform activities such as stooping and sitting throughout the workday.

ENVIRONMENT
The South Peninsula Hospital is a combined 22-bed Acute Care Critical Access Hospital and 28-bed Long Term Care facility located at the southern end of the Kenai Peninsula in South-Central Alaska. The role requires frequent interaction with hospital staff, physicians, and technology vendors while supporting critical business and patient care systems. Working hours may occasionally fluctuate based on operational and project needs.

Job Hazards: This position involves access to confidential employee, business, and protected patient health information (PHI), requiring strict adherence to privacy, security, and information protection standards.

Additional Information
FTE
1
Position type
Non-Union
Shift Type
Days
EEO Notice
We are an Equal Employment Opportunity employer. Applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any prohibited characteristics.

Work, play, and live in beautiful Homer, Alaska, on stunning Kachemak Bay! Wonderful quality of life in Homer – friendly people, quality public schools, comprehensive health and wellness care, a vibrant art community, amazing restaurants and world class recreational opportunities – hiking, fishing (salmon, halibut and more!), kayaking, boating, sightseeing and much more!

South Peninsula Hospital (SPH) is the healthcare provider of choice, with a dynamic and dedicated team committed to service excellence. SPH has been three times named a Top 100 Critical Access Hospital out of more than 1,300 critical access hospitals nationwide, based on the iVantage Health Analytic's Hospital Strength survey.

SPH, located in the heart of Homer, Alaska, is a 22-bed Acute Care, 9-bed Emergency Department, 3 room Labor and Delivery, critical access hospital with an attached 28-bed Long Term Care facility. Our staff of over 500 uses state-of-the art technology and equipment to provide services to our rural community of over 15,000 residents. Homer is located on the Kenai Peninsula, and about a four hour drive to Anchorage.

We offer excellent benefits including medical/dental/vision insurance, $2,000 annual Health Reimbursement Account, 403b retirement plan, $500 annual Health & Wellness reimbursement, generous paid time off/vacation time, student loan assistance, tuition reimbursement, and a relocation bonus!

Apply today at If you have any questions, please call our Human Resources Department at View phone number on click.appcast.io or View email address on click.appcast.io.