Computer Support Specialist II

Overview

Millennium is proud to be part of the Markon enterprise, a network of specialized organizations united in support of critical national security missions. This partnership strengthens our ability to deliver results by expanding our technical depth, operational reach, and access to a broader bench of proven experts, ensuring our customers continue to receive best-in-class cybersecurity support.

For more than two decades, Millennium has operated at the forefront of cybersecurity. Our elite team of over 300 professionals brings an unmatched record of performance across Red Team Operations, Defensive Cyber Operations, Software Engineering, and Technical Engineering. As home to the largest contingent of contracted Red Team operators supporting the Department of Defense, Millennium delivers unparalleled threat intelligence and battle-tested expertise to both DoD and federal civilian customers.

What We Believe

Millennium is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law.

Responsibilities

Millennium Corporation is hiring a Computer Support Specialist in Albuquerque, NM. The candidate must have an active Secret Clearance.

The Computer Support Specialist will:

• Deliver IT technical support to end users to ensure proper configuration, installation, and maintenance of data input/output devices to include laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
• Provide timely restorative and proper maintenance of laptops/tablets/workstations and peripheral devices.
• Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition company policies.
• Assume the responsibility for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
• Provide support for company approved training for new technology deployment at CONUS and OCONUS locations.
• Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.
• Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.
• Provide day-to-day technical guidance and desk side support technical assistance to team members.
• Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.

Qualifications

• Candidate must have an active Secret Clearance
• Associates degree and 6 years of experience OR 8 years of experience in lieu of a degree.
• Must be A+ 8570 Certified
• Experience with Remedy or ServiceNow ticketing system strongly preferred.

Business Development

Assist with Business Development activities as required to support Millennium's strategic business objectives, which may include but not limited to participation in technical interviews, creation of technical documentation, general proposal writing support and proposal color reviews.

Physical Requirements

• Must be comfortable with prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10-15 pounds at a time.

Travel Requirements

Less than 10% travel required