Retail Associate (Evergreen Requisition)- World Equestrian Center (WEC) - Ocala, Florida

Job Description

Job Description

About This Opportunity

This is an evergreen requisition intended to build a pipeline of qualified candidates for future Retail Associate openings throughout the World Equestrian Center. While there may not be an immediate opening at the time of application, candidates who apply to this posting will be considered first as retail positions become available across various WEC retail concepts and locations.

If you are passionate about customer service, enjoy working in a fast-paced environment, and thrive in a team-oriented setting, we encourage you to apply and join our talent community.

Position Summary

The Retail Associate supports daily retail operations while delivering exceptional service to guests and customers. This role assists with sales, merchandising, inventory management, store presentation, and customer engagement. Successful candidates are friendly, dependable, customer-focused, and committed to creating memorable shopping experiences that reflect the World Equestrian Center brand.

Essential Duties & Responsibilities

• Greet guests and provide exceptional customer service from arrival through checkout.

• Assist customers with product selection, purchases, and general inquiries.

• Operate point-of-sale systems and accurately process transactions.

• Promote products and support sales goals through outstanding service and product knowledge.

• Maintain organized, clean, and visually appealing sales floors and displays.

• Restock merchandise and assist with inventory management activities.

• Receive, unpack, and organize incoming merchandise shipments.

• Fulfill customer orders, including phone and online orders, accurately and efficiently.

• Assist in maintaining store standards, policies, and operating procedures.

• Resolve customer concerns professionally or escalate issues to leadership when appropriate.

• Support special events, retail promotions, and seasonal merchandising initiatives.

• Collaborate with team members to create a positive and productive work environment.

• Perform other duties as assigned.

Qualifications

Required

• Strong customer service and communication skills.

• Professional, positive, and guest-focused attitude.

• Ability to work effectively both independently and as part of a team.

• Ability to multitask in a fast-paced retail environment.

• Flexible schedule, including evenings, weekends, and holidays as business needs require.

Preferred

• Previous retail, sales, hospitality, or customer service experience.

• Experience operating a point-of-sale (POS) system.

• Knowledge of merchandising and inventory practices.

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to bend, stoop, reach, and lift merchandise as needed.

• Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally with assistance.

• Ability to work in a retail environment with frequent guest interaction.

Why Join WEC?

At World Equestrian Center, we are committed to providing exceptional guest experiences while fostering a culture of teamwork, professionalism, and growth. Retail Associates have the opportunity to work across a variety of unique retail concepts and gain valuable experience within one of the nation's premier hospitality and entertainment destinations.

Equal Opportunity Employer

World Equestrian Center is an Equal Opportunity Employer and a Drug-Free Workplace. All offers of employment are contingent upon successful completion of applicable pre-employment screenings, including a background check.

Important: This is an evergreen requisition. Applications submitted to this posting will be reviewed and retained for future Retail Associate opportunities across World Equestrian Center retail locations. Qualified candidates may be contacted as positions become available. This posting does not guarantee an immediate interview or employment opportunity.