Business Systems Analyst (BSA)

Business Systems Analyst

Our client is seeking a Business Systems Analyst to support the design, evaluation, configuration, and implementation of AI-powered workforce solutions and manager experiences. The role spans business analysis, solution architecture, AI enablement, process design, and product operations. The position focuses on analyzing business requirements, defining solution approaches, evaluating technical feasibility, and determining how workforce use cases can be delivered through platform capabilities prior to engaging engineering resources.

Responsibilities:

• Gather and document business requirements from HR, People Technology, and business stakeholders.
• Facilitate workshops and discovery sessions to define business outcomes and solution requirements.
• Translate strategic initiatives into user stories, epics, workflows, and system requirements.
• Refine requirements to maximize delivery through platform capabilities without engineering customization.
• Evaluate AI use cases across performance management, employee reviews, goal management, talent acquisition, workforce analytics, employee experience, and manager effectiveness.
• Develop structured assessments covering business value, technical feasibility, data readiness, security and compliance, integration requirements, and risks and dependencies.
• Create SOPs, governance documentation, standards, implementation guides, and reusable AI prompt libraries and frameworks.
• Define workflows, operational guardrails, and use case qualification criteria.
• Analyze integrations, workflows, APIs, and enterprise platforms, including MCP-based integrations and AI agent architectures.
• Perform feasibility reviews, solution validation, and risk identification with recommendations and alternatives.
• Partner with platform administrators and business teams to implement configuration-driven solutions and workflow optimization.
• Identify opportunities to reduce custom development through platform capabilities.
• Utilize Claude, Gemini, GPT, Microsoft Copilot, and related platforms to improve analysis, documentation, testing, and solution design.
• Assist with proof-of-concept development and experimentation with AI-enabled workforce experiences.

Experience Requirements:

• 5+ years of Business Systems Analysis experience supporting enterprise platforms and business applications.
• Strong experience gathering and documenting business requirements using Agile methodologies.
• Experience creating user stories, process flows, workflows, and functional specifications.
• Strong analytical and problem-solving skills.
• Experience with enterprise applications such as Workday, ServiceNow, Salesforce, or comparable platforms. Strong experience in ServiceNow HRSD or Workday.
• Excellent communication and stakeholder facilitation skills.
• Preferred: Experience supporting HR Technology, Employee Experience, Talent, or People Operations.
• Preferred: Experience with AI solutions, Agentic AI, MCP, prompt engineering, or conversational AI platforms.
• Preferred: Experience evaluating integrations, APIs, enterprise architectures, and data flows.
• Preferred: Knowledge of Workday Extend, ServiceNow workflows, and low-code/no-code platforms.
• Preferred: Familiarity with Claude, GPT, Gemini, and Copilot.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (View email address on click.appcast.io, View phone number on click.appcast.io) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!