Senior End User Support Technician & Escalation Lead
Design Data
design Data, Inc. is seeking an experienced End User Support Technician to provide on-site and remote technical assistance for clients, troubleshooting workstation, server, software, hardware, and network issues.
You will escalate complex cases to Tier 4 or TAMs, document resolutions, and coach Tier 1–2 technicians to improve service delivery. The role emphasizes strong communication, problem-solving, and collaboration with Technical Account Managers, Client Technology Managers, and other
#J-18808-LjbffrVacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior End User Support Technician & Escalation Lead in Washington DC vacancy
- ...Adgtech seeks a Senior UI/UX Designer to lead the design of intuitive, engaging digital experiences across... ...and mobile platforms. You will guide end-to-end design—from research and wireframes... ...while aligning with product goals and user needs. You will mentor junior...Senior
ADG Tech
Washington DC2 days ago - We are seeking a Senior End User Computing (EUC) Support Engineer to provide hands-on technical support across our staff, ministries, and campus operations... ...with internal and external technical teams to resolve escalated issues. What You Bring 3-5 years of EUC support...SeniorFull timeContract work
$70.8k - $148.6k
...Job Title: End User Support Technician - Mid Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start... ...required Ability to obtain a DHS HQ EOD Ability to escalate issues appropriately and timely to leadership -...SuggestedFull timeContract workWork experience placementRemote workFlexible hours- ...Nalu Federal is seeking an IT Service Desk Specialist Level II to provide frontline support for end users across hardware, software and systems. The role emphasizes escalation to Tier 3 with strong diagnostic skills and a customer-focused approach. Ideal candidates...Suggested
EmergencyMD
Bethesda, MD2 days ago - ...As an End User Support Analyst, you’ll be on the front lines of our technology experience—troubleshooting applications and hardware, guiding issues from first report to full resolution, and making sure attorneys and staff have the tools they need to succeed. You’ll support...SuggestedWork at office
Binding Minds Inc
Washington DC5 days ago $110k - $130k
...seeking a hands-on Service Desk Manager to lead and grow our end-user services function during a period of... ...the first line of defense for all IT support, owning the full intake experience... ...contact through resolution or escalation. You will directly manage a team of analysts...Permanent employmentWork at officeRemote workWeekend workTEKsystems
Mc Lean, VA6 days ago- ...Blue Star is seeking a Lead Designer to support high-end residential remodeling and custom home projects from concept through construction-ready documentation. This role emphasizes strong technical design, documentation, and collaboration with project teams in a fast-paced...Senior
Blue Star
Washington DC9 hours ago - ...Tuckernuck in Washington, DC is seeking a Senior Editorial Retoucher to elevate high-end editorial campaigns, catalog imagery, and brand assets across all platforms. You will partner with Art Direction, Design, Marketing, and Studio Production to ensure flawless retouching...Senior
Tuckernuck
Washington DC5 days ago - ...Pega AMS Onshore Lead / Senior System Architect (SSA) Company... ...enterprise systems end-to-end across data, integrations... ...Pega applications supported through Application... .... Understand user roles, approvals, business... ...AMS activities, while escalating major architectural...Senior
Jobrapido
Washington DC3 days ago - Title:Senior IT Customer Support Analyst, Desktop SupportKBR is hiring a Senior IT Customer Support Technician to provide Tier 2 desktop and deskside support for end-user computing hardware, software, and peripherals... ...troubleshooting and escalate issues to appropriate technical...SeniorFull timeLocal area
KBR
Arlington, VA7 days ago - ...a Full-stack Engineer 4 (Manager, IC) to own end-to-end architecture on the Cars and Ground Transportation team. You’ll lead a portfolio of microservices and mentor engineers... ...cloud-native solutions for millions of users, with a focus on reliability and #J-18808-Ljbffr...Senior
HITEC
McLean, VA9 hours ago - ...Careers is partnering with a leading Federal Advisory Firm to identify a Senior Technical Business Analyst supporting a federal technology... ...sessions with business owners, end users, senior clients, and technical... ..., build consensus, and escalate risks or unresolved issues...SeniorContract work3 days per week
Capitol Careers LLC
Arlington County, VA2 days ago - ...part of a team of technical support staff across the country and... ...environment.What you'll do as a Senior Customer Support... ...and technical assistance to end users and executive management on a... ...acquisitions.Senior Customer Support Technician RequirementsRequires High School...SeniorWork at office
ARA Brand
Washington DC4 days ago - ...technology, cybersecurity, and digital transformation company supporting national defense, federal civilian agencies, and Fortune... ...environments. Evolver Federal is looking for an End User Support Engineer Lead to join our team supporting our federal client located onsite...Work at officeRemote workFlexible hours3 days per week
- ...Komline is seeking a Senior D365 Manufacturing and Supply... ...Chain Implementation Lead to lead operational process... ..., and deployment support. The role will partner with... ...and project costs Lead end-to-end operational testing... ..., and warehouse super-users. Confirm readiness through...SeniorFull time
Komline
Washington DC4 days ago - Leidos Inc is seeking a Senior Lead Installation Technician in Virginia to lead end-user technology refresh installations and ensure efficient IT infrastructure operations. This role requires managing installation teams, coordinating projects across multiple technical...Senior
- ...CliftonLarsonAllen is seeking a Senior Intacct Implementation Consultant for our Digital team in Arlington, Virginia. This role involves supporting clients in implementing Intacct and training end users to maximize their efficiency. The ideal candidate will have a BS/...SeniorFlexible hours
CliftonLarsonAllen
Arlington, VA2 days ago - ...Senior Lead Installation TechnicianAt Leidos, we deliver innovative solutions through... ...is seeking a Senior Lead Installation Technician to support a large enterprise IT contract. The Senior... ...serve as a senior technical lead for end user technology refresh installation...SeniorContract workFor contractorsFor subcontractorLocal areaWorldwide
Leidos
Alexandria, VA4 days ago $30 - $40 per hour
...SENIOR SUPPORT & INSTALLATION TECHNICIAN - Bellevue, WA - $30-$40/HR Are you the person everyone turns to when a technical issue needs solving?... ...related hardware, on-site and remotely. Troubleshoot escalated software, hardware, and connectivity issues while...SeniorHourly payRemote workProven Recruiting
Washington DC5 days ago- AIToolboard seeks a Data Scientist Principal to lead the integration of AI tooling and automated workflows for the AF/A10XC division... ...the ability to liaise between technical teams, leadership, and end-users. Onsite work in Arlington, VA is expected. #J-18808-Ljbffr...Senior
- ...Title: Lead UX/UI Designer Location: Washington, DC (4 days on-... ...balance strategic thinking with end-to-end execution. You will serve... ...—from initial research, user flows, wireframes, and interactive... ...at least 1–2 years in a lead or senior strategic capacity overseeing digital...Long term contract
ML OUTSOURCING SERVICES PRIVATE LIMITED
Washington DC5 days ago - MITRE is seeking a Senior Human Factors Engineer (HFE) to design user-centered software solutions for government-facing systems. You will collaborate with... ...UI, frontend engineering, and human-machine teaming, supporting critical national missions while ensuring accessibility...Senior
- Ad Hoc LLC is seeking a Senior Designer to lead information architecture, user research and product design for a large, content-rich portal serving public-sector customers. You will work with government stakeholders, product teams and external partners, shaping the long...SeniorRemote job
- ...in Washington, DC Our client seeks a Lead Senior Collaboration Platform Designer to lead... ...deploying, automating, migrating, and supporting enterprise collaboration platforms, as... ...lifecycle standards. Manage solutions for end users across Google and Microsoft...SeniorHourly payContract workLocal area
$117.2k - $313.7k
...career at the company leading workforce transformation... ...Engineer - Public Cloud (Senior/Lead/Principal) Note:... ...for tens of millions of users across all industries... ...optimize the core back-end systems. This role also... ...benefits and resources support you to find balance and...SeniorFull timeSalesforce
Washington DC7 days ago$100k - $158k
...an experienced Oracle Payroll Lead -Senior Consultant, you will have the... ...* Lead Tier 2/3 application support for Oracle HCM Cloud (e.g., Benefits... ..., stakeholder communication, escalation, and SLA adherence* Drive... ...validations).*Payroll Year End Support* Monitor and support...SeniorFlexible hoursDeloitte
Rosslyn, VA5 days ago$135k - $175k
Systems Planning and Analysis, Inc. (SPA) seeks an Action Officer to provide onsite support in Arlington, VA. The role centers on framing and tracking action items for the DARPA Biological Technologies Office Deputy Director, ensuring timely resolution and interagency coordination...SeniorWork at office- ...Senior Help Desk Technician IIEmployment Type: Full TimeCGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated...SeniorFor contractorsWork at office
Contact Government Services LLC
Washington DC4 days ago $26.89 per hour
...commitment to hiring and supporting active-duty and... ...referrals and escalations to an appropriate... ...provides support to users of GSA’s internal... ...centralized POC for GSA end users and... ...environment.As a Senior Computer User Support... ...assignments.Plans and leads major technology...SeniorFull timeContract workTemporary workFor contractorsWork experience placementRemote workShift workEmpower ai
Washington DC4 days ago- Capital One is seeking an iOS Mobile Engineer 4 in McLean, VA to drive high-impact mobile features for 100M+ users. You'll mentor peers, shape architecture, and collaborate with design and product teams to deliver robust native experiences across iOS platforms. You will...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior End User Support Technician & Escalation Lead. Be the first to apply!
Related searches
- IT help desk technician Washington DC
- IT assistant Washington DC
- technical support representative Washington DC
- work from home technical support specialist Washington DC
- user support analyst Washington DC
- help desk administrator Washington DC
- remote support technician Washington DC
- support technician Washington DC
- decision support analyst Washington DC
- systems support technician Washington DC