Network Engineer

As passionate about our people as we are about our mission.Why Join Q2?Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.SUMMARYQ2 is seeking a Network Engineer who will serve as a primary owner and subject matter expert for corporate network infrastructure. This role is responsible for the day-to-day operation, administration, and improvement of the organization's Meraki-based network environment, circuit and carrier relationships, corporate and guest wireless, 802.1X network access control, and building-to-building connectivity. The engineer will work independently with flexibility over daily priorities, contribute to lifecycle and vulnerability management programs, and serve as the primary point of escalation for network incidents and projects across corporate locations.This position requires a strong operational background in Cisco Meraki administration, network access control, and carrier management, combined with the ability to document standards, coordinate cross-functional work, and drive issues to resolution with minimal supervision.RESPONSIBILITIESNetwork Infrastructure and Meraki AdministrationAdminister the Meraki dashboard including switches, access points, and security appliances across corporate locationsMaintain configuration standards, firmware management practices, and monitoring and alerting policiesTroubleshoot network issues and provide support for network changes and maintenance activitiesManage and enforce Meraki administrative access model and document changes to the environmentCircuit and Carrier ManagementManage primary and secondary circuits across all corporate locations, including inventory, documentation, and service recordsCoordinate with ISPs and circuit vendors for installs, renewals, disconnects, and service reviewsOwn escalation management for circuit outages and degraded service eventsMaintain carrier ownership and escalation matrix; serve as primary vendor contact for circuit providersCorporate Wireless and Guest WirelessAdminister corporate wireless SSIDs and manage guest wireless setup, access controls, and ongoing supportTroubleshoot wireless performance issues and support access point deployment and coverage initiativesMaintain wireless policy and configuration standards across the enterpriseIsolate and escalate Netskope-related wireless issues in coordination with the security team802.1X and Network Access ControlOwn wired and wireless 802.1X configuration, support, and ongoing policy managementTroubleshoot authentication failures and resolve certificate-related issuesCoordinate with identity and security teams on policy dependencies and NAC platform changesMaintain operational support procedures for 802.1X environmentsBuilding-to-Building ConnectivityManage network connectivity between corporate buildings, including inter-building routing, uplinks, and failover pathsTroubleshoot site-to-site connectivity incidents and coordinate maintenance and planned changesExecute and document disaster recovery testing procedures between circuits serving corporate buildingsThousandEyes Endpoint Agent ManagementAdminister ThousandEyes Endpoint Agents for corporate laptops, including deployment, visibility, and troubleshooting supportReview agent health and coverage across the environment; coordinate with endpoint and support teams as neededMaintain ownership documentation and support procedures for the agent management programLifecycle and Vulnerability ManagementTrack hardware and software end-of-life milestones; develop refresh recommendations and coordinate upgrade or replacement planningOwn the network infrastructure patch planning process, coordinating firmware, software, and security updatesTrack remediation of identified vulnerabilities in coordination with security teams; manage prioritization and change planningMaintain patching cadence documentation and vulnerability remediation trackerDocumentation and Knowledge ManagementMaintain and update network topology diagrams, building interconnect diagrams, and Meraki administrative standardsKeep circuit inventory, vendor contact lists, and carrier escalation matrices current and centrally availableDocument 802.1X operational procedures, DR testing procedures, and ThousandEyes support ownershipMaintain open issues, known risks, and technical debt summaries for ongoing management visibilityEXPERIENCE AND KNOWLEDGETypically requires a Bachelor's degree in Computer Science, Information Systems, or a related field and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experienceDemonstrated hands-on experience with Cisco Meraki cloud-managed networking, including MX security appliances, MS switches, and MR access points; proficiency with Meraki Dashboard administration, configuration standards, and firmware managementExperience owning and managing enterprise circuit relationships, including coordination with ISPs and carriers for installs, renewals, outage escalation, and service reviewsWorking knowledge of corporate and guest wireless architecture, SSID administration, and wireless troubleshooting in enterprise environmentsExperience with 802.1X wired and wireless configuration, authentication troubleshooting, certificate management, and coordination with identity and NAC platforms such as Portnox, Cisco ISE, or equivalentFamiliarity with Netskope or similar secure access service edge (SASE) platforms and their interaction with wireless infrastructureExperience with ThousandEyes or similar network monitoring and endpoint visibility toolsAdvanced knowledge of routing, switching, firewalls, and VPN technologiesStrong diagnostic and log analysis skills with the ability to drive incidents to resolution independentlyProven ability to manage documentation, maintain operational standards, and communicate clearly across technical and non-technical teamsAbility to manage multiple priorities in a high-pressure environment with minimal supervisionCertifications such as CCNA, CCNP, Meraki ECMS, or equivalent are highly preferredThis position requires fluent written and oral communication in English.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Health & WellnessHybrid Work OpportunitiesFlexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it”Click here to find out more about the benefits we offer.Our Culture & Commitment:We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.Applicants in California or Washington State may not be exempt from federal and state overtime requirementsSummaryLocation: Austin, TXType: Full time