Assistant Warehouse Manager

Job Description

Job Description

About the Role

We’re looking for a Assistant Warehouse Manager to support and lead daily operations at our product fulfillment facility. You’ll help oversee receiving, storage, picking, packing, and shipping. You’ll make sure client orders go out accurately and on time, while helping manage costs, safety, and a high-performing team.

Key Responsibilities

• Manage warehouse operations, including inbound receiving, inventory storage, order picking, packing, and outbound shipping.
• Hit daily and weekly targets for order accuracy, on-time shipment, and productivity.
• Hire, train, schedule, coach, and evaluate supervisors, leads, and warehouse associates.
• Maintain inventory accuracy through cycle counts, audits, and reconciliation in the WMS.
• Enforce OSHA compliance and safety programs, and lead a culture of safe work.
• Build and track KPIs such as units per hour, dock-to-stock time, order accuracy, returns processing time, and cost per order. Report them to leadership.
• Manage labor planning and overtime to handle seasonal peaks and client volume changes.
• Work with carriers, freight partners, and vendors to optimize shipping costs and service levels.
• Partner with Marketplace, Brands, Account Management, Customer Service, and IT teams to resolve order issues and onboard new clients.
• Continuously improve layout, workflows, and processes using lean principles.
• Oversee equipment maintenance, including forklifts, conveyors, and packing stations.
• Manage the warehouse budget and control expenses.

Qualifications

Required

• 5+ years of warehouse or distribution experience, including 2+ years in a management or supervisory role.
• Experience in e-commerce, 3PL, or product fulfillment environments.
• Working knowledge of a WMS and ERP/order management systems (e.g., NetSuite, ShipStation, Extensiv).
• Strong understanding of inventory control, shipping and carrier operations, and safety regulations.
• Proven ability to lead, motivate, and develop a diverse team.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Excel and standard business software.

Preferred

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field (or equivalent experience).
• Experience with automation, barcode scanning, and pick-to-light or conveyor systems.

Physical Requirements

• Ability to stand and walk for extended periods and lift up to 50 lbs.
• Comfortable working in a fast-paced warehouse environment.
• Flexibility to work extended hours during peak seasons.