Team Coordinator (Scheduler, Office, Medical) - HomeCare

Team Coordinator (Scheduler, Office, Medical)

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Team Coordinator. As part of the person-centered model, this role is responsible for the scheduling of patient visits to provide outstanding service delivery while improving the patient experience. This role will collaborate with all team members to achieve exceptional clinical, quality, and financial outcomes.

Job Responsibilities

• Ensure compliance with agency policies, procedures, and regulatory requirements to support deficiency-free survey outcomes.
• Schedule nursing, therapy, and social work visits to ensure timely patient care delivery.
• Facilitate the timely initiation of care through accurate scheduling, task assignment, problem-solving, and critical thinking.
• Triage incoming calls, prioritize needs appropriately, and provide high-quality customer service support.
• Coordinate and communicate with supervisors and interdisciplinary team members regarding patient information, data management, and regulatory compliance.
• Manage electronic and paper records to ensure the accurate, efficient, and timely flow of patient, operational, and financial information.
• Provide administrative and clerical support to the care management team through both electronic and manual processes.
• Utilize electronic medical records, computer systems, and medical/financial databases effectively and accurately.
• Assign and de-assign clinical staff to patients electronically while maintaining appropriate system permissions.
• Coordinate initial admission services and serve as a liaison between patients, clinical staff, and care teams.
• Demonstrate strong communication, organizational, and time management skills.
• Adhere to established agency processes and standards to ensure consistency, quality, and operational efficiency.
• Organize daily workflow while maintaining confidentiality of patient, employee, and agency information.
• Ensure required information is received, processed, and communicated in a timely manner to support admissions, billing, payroll, and patient care delivery.
• Actively participate in agency performance improvement initiatives, including the H3W process.
• Perform other duties as assigned.

Qualifications

High School Diploma or equivalent required - Office procedures required - Computer proficiency required. Associate's Degree with medical secretarial background preferred. Three years of related office experience in health related field preferred.

Regular Standard Hours Per Week: 40 Schedule: Full-time (40 hours) Shift Details: Monday - Friday 7:30-4pm. Weekend and Holiday Rotation In Office job