Program Enablement Analyst

Program Enablement Analyst

The Program Enablement Analyst supports the Enablement function within the Securities Strategy & Execution team, which is responsible for managing change resulting in a better client experience and strategic outcomes. The role collaborates with cross-functional teams to plan and implement change for employees and clients, bringing project management discipline to the delivery of change plans, enablement content and communications. The role is scoped to assume 'run the business' content and communication portfolio, recurring publications, and the RIA Connection communication cycle. The position supports the four primary function objectives of Enablement: prepare employees and clients for change through proper planning and communication; support employees and clients with training and resources so they adapt smoothly; minimize resistance by addressing concerns and communicating the benefits of change; and maximize the benefits of new initiatives so they produce positive outcomes for the organization and its members.

Responsibilities:

Change Plan Intake & Tier 1 Support

• Own the end-to-end enablement plan for Tier 0 & 1 changes, from intake through publication and dissemination.
• Facilitate partner and alignment meetings with initiative owners, product, service, and relationship management to establish scope, audience, timing, and dependencies for each change
• Apply the standardized change approach to determine the appropriate support tier for each incoming request and document the rationale for the tier assigned
• Build the change plan, including tactics, audiences, sequencing, and artifact list, and route it through review and approval
• Maintain project management hygiene for all assigned change plans so status, owners, and blockers are current and visible

Tier 0 & Tier 1 Content Production

• Produce Tier 0 content across the standing channels: RIA Connect / Custody Connection, Axos Connection, TV display slides, AXcelerate publication, and Axos Insights
• Draft Tier 1 talking points and route them through the established review and approval path
• Develop change artifacts including FAQs, talking points, user guides, job aides, and video demos in support of assigned changes
• Adapt documents and presentations for the intended audience, maintaining consistent voice, terminology, and brand standards across all channels
• Publish approved content to the centralized SharePoint and confirm the change calendar reflects the delivery

RIA Connection Coordination & Content

• Coordinate the weekly RIA Connection cycle, including the weekly call topics email and gathering content from contributing teams
• Draft and review RIA Connection content, working with subject matter experts to confirm accuracy before publication
• Manage contributor deadlines and escalate gaps early enough to protect the publication date

Recurring Publications & Communications

• Build and publish recurring communications in Contact Monkey, including AXcelerate, Liberty / Host / Tech Roundup, and Axos Transformation Times
• Gather and review Azure DevOps release content for inclusion in technology-facing publications
• Route publications for manager review and approval, publish on schedule, and archive to SharePoint
• Support call campaigns, including intake, stakeholder alignment, business requirements definition, Salesforce ticketing, and internal communication

Program Operations & Governance

• Develop and review process maps documenting enablement intake, tiering, production, and publication workflows
• Maintain Workboard / OKR entries for assigned objectives and key results on the published cadence

Qualifications:

• 2+ years of related experience in financial service, change agent, strong communicator, collaborator and strong organizational skills
• Demonstrated ability to manage multiple concurrent deliverables against fixed publication and change calendar dates
• Experience drafting business communications
• Working knowledge of project management practice, including planning, status reporting, and tracking against a schedule
• Comfort working with cross-functional stakeholders across marketing, product, technology, service, and relationship management
• Experience with content, communication, or work management platforms (SharePoint, MS Suite, Adobe) preferred
• Familiarity with broker-dealer, RIA, custody, or wealth management operations preferred

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E-Verify Participation Poster (English/Spanish)