Control Operator

Step into a pivotal role at JPMorgan Chase, where your expertise in compliance and risk management will shape the future of our operations. You will have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement. As an Associate Control Manager within the Consumer and Community Banking (CCB) organization, you will join the Control Management Organization on a centralized team responsible for executing requirements outlined in firmwide standards, with a strong emphasis on executive reporting. You will have the opportunity to partner across Lines of Business and functional areas to build a broad internal network and deliver enterprise-aligned outcomes. You will be part of a dynamic team that enables CCB to support millions of consumers and small businesses, with opportunities for career growth and skill development within a market-leading company. This role requires operating at a high level in a fast-paced and challenging environment while maintaining accuracy and adherence to established guidelines. Responsibilities will include: Job Responsibilities Prepare, compile, and quality-check executive-level meeting and reporting materials, ensuring they meet aesthetic standards and are accurate, timely, and easy to understand. Partner with stakeholders to gather executive reporting topics within tight timelines, proof and consolidate inputs, and coordinate/lead executive pre-sessions as part of the Control Management reporting cadence. Coordinate and participate in reporting review meetings and development forums, and drive continuous process improvements to increase efficiency and strengthen execution. Perform ongoing analysis of program-related data, produce ad-hoc reports, and develop/maintain procedures for reporting, analysis, and related deliverables. Support project/program activities involving data preparation, document creation, and presentation of analytical results, while engaging cross-functionally (e.g., business, operations, legal, compliance, risk, audit, regulators, technology controls) and adapting to a changing environment. Stay ahead of the curve by bringing skills like automation, AI, and agile practices to your daily work. Required Qualifications, Capabilities and Skills 3+ years in financial services with hands-on experience in controls, audit, quality assurance, and/or operational risk management, including executing and implementing program requirements end-to-end. Executive-ready presentation skills: Strong ability to build clear, polished presentations and briefing materials, tailoring content to stakeholder needs and confidently presenting analytical results in meetings/forums. Analytical thinking & decisioning: Demonstrated analytical rigor—organizes and compares information, applies structured problem-solving, evaluates options, and makes fact-based recommendations while engaging the right stakeholders. Data & BI proficiency: Experience using Business Intelligence tools to support reporting, ad-hoc analysis, and data preparation; able to translate data into concise insights and actions. Program/meeting facilitation: Proven capability to facilitate meetings to roll out and gather requirements across multiple groups and organizational levels, driving alignment and timely decisions. Requirements & process translation: Able to understand strategic and tactical direction and convert it into functional process flows, business requirements, and executable deliverables. Communication & documentation: Strong written and verbal communication skills, producing clear, concise documentation and procedure/training materials that enable consistent execution. Organization & multitasking: Excellent organizational skills with the ability to prioritize and deliver across multiple workstreams, teams, and tight deadlines while maintaining accuracy. Stakeholder partnership & adaptability: Builds effective internal relationships across business, operations, legal, compliance, risk, audit, regulators, and technology controls; follows escalation procedures and remains flexible in a changing environment. Preferred Qualifications, Capabilities and Skills Policies, Procedures, and Regulatory Requirements: Learns JPMC policies, standards, and regulations, applies requirements based on business and product context with guidance, adheres to current policies, and understands how regulations relate to risk and control environment. Data Literacy & Automation Awareness: Reads and interprets basic data, learns analysis and automation techniques (including ML capabilities), identifies efficiency opportunities with guidance, communicates insights with support to ensure accuracy, and translates technical concepts to business value. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio), Tableau, and Alteryx. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting. Join JPMorgan Chase and help shape the future risk and control environment #J-18808-Ljbffr