BD / Sales and Marketing -Customer Service Technician

Customer Service Technician Water Mitigation

The Customer Service Technician Water Mitigation plays a critical role in delivering timely, compassionate, and professional service to customers affected by water damage. This field-focused position centers on managing referral-based leads, conducting property inspections, and guiding homeowners through every step of the mitigation process with clarity and empathy. The ideal candidate is a self-driven technician who excels in high-pressure environments, builds trust quickly, and prioritizes customer satisfaction and job accuracy. With a strong emphasis on performance and growth, this role offers a clear path to higher earnings, leadership opportunities, and long-term career advancement within a rapidly expanding restoration company. The position is ideal for individuals with field service experience in mitigation, plumbing, construction, or related trades who are passionate about service and problem-solving.

Responsibilities:

• Manage end-to-end customer experience for water mitigation jobs, from initial contact to job completion
• Run referral-based leads with a customer-first mindset
• Conduct thorough property inspections to assess damage and determine mitigation needs
• Clearly explain the mitigation process, timelines, and next steps to customers
• Build trust and rapport with homeowners, property managers, and referral partners
• Address customer concerns and objections with empathy and professionalism
• Secure signed work authorizations to enable job production
• Maintain consistent, positive communication throughout the job lifecycle
• Coordinate seamlessly with internal operations and field teams after the sale
• Provide timely follow-up and feedback to ensure customer satisfaction
• Participate in on-call rotation (approximately 7-12 days per month)
• Support company expansion into new markets through consistent, high-quality performance

Requirements:

• Solid understanding of property damage and repair processes
• Proven ability to communicate clearly and compassionately during stressful situations
• Confidence in conducting property inspections and identifying mitigation needs
• Strong interpersonal and relationship management skills
• Ability to follow through on commitments and manage multiple tasks efficiently
• Willingness to participate in on-call rotation (approximately 7-12 days per month)
• Self-driven mindset focused on customer satisfaction and job completion
• Experience in water mitigation, restoration, plumbing, HVAC, construction, or field service roles is highly beneficial
• Valid driver's license and reliable transportation