Remote Customer Service Manager

Job Description Twelve Corners Insurance Agency LLC is a local, independent agency built around relationships, honest guidance, and doing what is right for clients. Our team is close-knit, supportive, and committed to helping one another succeed. We value honesty, communication, hard work, and treating people with the same care and respect we want for our clients. Here, your day will center on onboarding new customers, servicing existing clients, organizing documentation, and keeping communication moving between customers and the sales team. Employees value the flexibility, trust, and appreciation they receive while doing meaningful work. As a Remote Customer Service Manager , you’ll manage important client service tasks from onboarding through ongoing support. You’ll communicate with customers, complete applications, collect documents, maintain accurate CRM records, and coordinate closely with sales. This fully remote position offers flexibility and the opportunity to grow into an Account Manager, Account Executive, or future service team lead role. $19 to $25 per hour base pay Health, dental, and vision insurance Paid time off and paid holidays Career growth with bonus opportunities Bring your customer service skills to a trusted team that values flexibility and gives you room to grow. Benefits Paid Time Off (PTO) Work from Home Flexible Schedule Health Insurance Dental Insurance Vision Insurance Parental Leave Mon-Fri Schedule Career Growth Opportunities Bonus Opportunities Holidays Off Paid Holidays Responsibilities Onboard new customers and guide them through setup. Service existing customers and address their needs. Collect documents and complete insurance applications. Send electronic signature requests to customers. Document calls and conversations in the CRM. Communicate customer needs with the sales team. Requirements Positive, friendly, and upbeat personality. Strong communication and active listening skills. Organized and highly detail-oriented. Reliable and comfortable working independently. Comfortable learning insurance products and new systems. Professional, trustworthy, and client-focused. #J-18808-Ljbffr