Customer Service Representative

Customer Service RepresentativeExpress Employment Professionals is currently recruiting for our Gowanda, NY client. The position of Customer Service Representative will be responsible for managing customer accounts, processing orders, preparing quotes, and supporting outside sales representatives. During the course of a standard workday, you will be expected to communicate directly with customers, maintain accurate records, and coordinate with internal teams to meet delivery and quality requirements. There will be a strong focus with data entry with this position.Duties and Responsibilities:Communicate directly with customers via phone, email, and portals to address inquiries and resolve issuesProcess customer orders, schedule changes, and maintain accurate account recordsPrepare and submit quotes and bids, working with Supply Chain and Engineering for pricing and specificationsMaintain forecasts for assigned products and update customer portals as requiredCoordinate with production, shipping, and quality teams to ensure on-time delivery and compliance with requirementsSupport outside sales representatives with account information and lead generationParticipate in weekly production planning and sales meetingsHandle customer complaints in accordance with the company's Quality Management SystemMaintain up-to-date files for customer accounts and portal login informationAssist with invoice and payment inquiries in collaboration with AccountingPromote a positive, proactive attitude and maintain professionalism in all customer interactionsPerform other customer-related duties as assignedQualifying Attributes and SkillsHigh school diploma required; Associate's Degree preferredMinimum of 2 years of customer service experience in a manufacturing or technical environmentStrong proficiency with Microsoft Office (Excel, Word, Outlook) and ERP systemsExcellent verbal and written communication skillsAbility to read and interpret customer specifications and documentationStrong organizational skills with attention to detail and accuracyAbility to work in a fast-paced environment and adapt to changing prioritiesPositive attitude and ability to resolve problems effectivelyHigh level of integrity and ability to handle confidential informationHours are M-F 8 am to 4:30 pm. It is $21-$25/hr based on experienceBenefits of working with Express:Holiday payMedical benefits401KTrainingScholarship opportunitiesAbout Express Employment Professionals:Express Employment Professionals specializes in a variety of industries, including Commercial/Manufacturing, Warehousing, Skilled Trades, Administrative, Human Resources, Accounting, Sales and Marketing and more. We are able to fill these needs through direct hire, contract-to-hire and contract opportunities. There is no fee to candidates for our service; we are a Human Resources Solution company assisting business in finding top talent. In 2025 we put over 5000 people to work in Chautauqua and surrounding Counties. Let us help you today! Learn more about our local office at our website: