Customer Service (Broker Experience Associate)

Who We Are: No Hidden Fees. More Savings. Among the fastest growing technology companies, TickPick is reshaping the ticket marketplace industry, putting money back in the wallets of live event-goers. Since our inception, we have saved our customers over $180 million in service fees alone. TickPick's BestPrice Guarantee backs up our promise to deliver better prices than their competition. TickPick is a leading North American ticket marketplace that has offered all-in pricing on tickets since its inception in 2011. For more information, visit tickpick.com. What You'll Do: In this role, you'll respond to broker support inquiries while maintaining and cultivating relationships with our professional ticket brokers. Respond to broker inquiries via email and phone in a professional and timely fashion Process refunds or credits and withhold seller payments Mitigate issues between buyers and sellers and de-escalate where necessary Understand broker software, making administrative changes for brokers as needed Identify operational areas of improvement and provide feedback on solutions Assist with venue mapping corrections delegated by the mapping team Must be located in Tennessee, Texas, or Oregon This is a full-time position (40 hours / 5 days a week) that requires you to work weekends, evenings, and some holidays Minimum of 1+ years of customer service, sales or client relations experience Bachelor Degree preferred Excellent written and verbal communication skills Technologically savvy Highly skilled at multitasking Live event ticketing software knowledge preferred Proficient using: Zendesk (or similar software); G-Suite Excel Health Care Plan (Medical, Dental & Vision) Retirement Plan Contribution (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Holidays) Family Leave (Maternity, Paternity) Training & Development $100 Monthly Stipend to Attend Live Events The estimated pay range for this role, is $19-$23 per hour. Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company. The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate. Diversity at TickPick: At TickPick, we know that diversity of all types, in an environment that pursues equity and inclusion, strengthens our organization s culture. When our employees are representative of the communities we serve, with diversity in demographics and a broad set of backgrounds, we provide a superior experience for both our customers and our employees. Fostering an open and supportive environment where our employees are empowered and encouraged to bring their whole selves to the table enables TickPick to thrive. The diverse approaches and collaborative problem solving that result enable us to provide an innovative, nimble, and creative marketplace for our customers and sellers. This belief is central to who we are and what we do, and we are proud of it. TickPick, LLC is proud to be an equal opportunity employer open to all qualified candidates regardless of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, marital status, citizenship status, military status, protected veteran status or any other category protected by law