Director of Rooms

Department: Rooms Reports To: General Manager Status: Full-Time, Exempt Benefits: Health, Dental, Vision, 401(k), and company discounts Location: Montauk, NY Work Setting: Luxury Resort / Hospitality About The Company Our client is a premier luxury resort and hospitality property offering an exceptional destination experience. The organization is committed to delivering sophisticated, personalized service while maintaining the highest standards of guest satisfaction, operational excellence, and team engagement. Job Summary The Director of Rooms is a senior leadership position responsible for overseeing all aspects of Rooms operations, including Housekeeping, Front Office, Guest Services, and related support functions . The ideal candidate will have a strong Housekeeping background with at least five years of hands-on leadership experience , preferably within a high-volume luxury resort or upscale hotel environment. This individual will lead by example in delivering exceptional guest experiences, developing high-performing teams, and ensuring operational excellence. The Director of Rooms will work closely with other department heads to optimize operations, manage budgets, improve efficiency, and maintain the highest standards of guest satisfaction and service quality. This position serves as a key member of the property's senior leadership team. Please note: This position is not eligible for company-provided housing. Key Responsibilities Oversee daily operations across Housekeeping, Front Office, and Guest Services. Ensure seamless coordination between Rooms departments and a consistently exceptional guest experience. Lead, mentor, and develop managers and associates, fostering accountability, excellence, and continuous improvement. Conduct performance reviews, provide coaching, and identify training and development opportunities. Serve as a visible leadership presence and promote a guest-centric service culture. Guest Experience & Quality Assurance Maintain consistently high standards of guest service and promptly resolve guest concerns. Regularly inspect guest rooms, public spaces, and other areas to ensure cleanliness, functionality, presentation, and overall quality. Monitor guest feedback and implement strategies to improve service delivery and guest satisfaction. Ensure Rooms operations consistently reflect luxury hospitality standards. Operational Excellence Develop and implement operating procedures designed to improve efficiency, control costs, and maximize revenue without compromising service quality. Ensure compliance with applicable regulatory, health, safety, and operational standards. Coordinate closely with Maintenance and other departments to ensure efficient property operations. Identify opportunities to improve processes, productivity, and overall departmental performance. Financial & Budgetary Oversight Prepare, manage, and monitor the annual Rooms department budget. Forecast operating expenses and revenue and take corrective action when necessary. Monitor KPIs including occupancy, ADR, guest satisfaction, labor costs, and other operational metrics. Identify opportunities for cost savings and revenue enhancement. Ensure responsible and efficient allocation of departmental resources. Strategic Planning & Project Management Lead Rooms-related initiatives, renovations, policy changes, and process improvement projects. Coordinate projects to minimize disruption to guests and ongoing operations. Partner with Sales and Marketing to support occupancy, room upgrades, and revenue optimization initiatives. Stay current with luxury hospitality trends, operational best practices, and evolving guest expectations. Implement innovative solutions that enhance the overall guest experience. Qualifications Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent professional experience. 5-7+ years of progressive Rooms/Hotel Operations experience, preferably within a luxury resort or high-end hotel environment. Strong Housekeeping leadership background with a minimum of 5 years of hands-on leadership experience preferred. Proven experience overseeing multiple departments, including Housekeeping, Front Office, and Guest Services. Strong leadership and team-development skills in a high-volume, demanding hospitality environment. Demonstrated experience with budgeting, forecasting, KPIs, and operational performance management. Strong understanding of luxury guest service and quality standards. Excellent communication, organizational, problem-solving, and interpersonal skills. Hospitality technology experience; OPERA and HotSOS preferred. Physical Requirements Ability to move frequently throughout the property, including walking, standing, bending, reaching, and navigating various areas. Ability to inspect guest rooms, public spaces, and operational areas regularly. Ability to occasionally lift or carry items weighing approximately 25-50 pounds when necessary to assist staff or guests. Strong visual and auditory abilities required to monitor cleanliness, guest interactions, room presentation, and team coordination. Ability to operate computers, phones, radios, and other office/communication equipment. Ability to alternate between prolonged periods of standing and sitting. Flexibility to work weekends, holidays, peak periods, and variable schedules as required by hotel operations. #J-18808-Ljbffr W3Global