Salesforce Technical Project Manager

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Job Description

Provide technical expertise and leadership to a team dedicated to Salesforce technologies design and build activities may be comprised of internal and/or vendor/contractor resources. Ensure activities are completed, validated, align with architectural objectives and requirements, and successfully deploy into the production environment. Provide mentorship to the team ensuring optimization of designs/solutions. Champion standard processes and procedures. Provide troubleshooting for development and test environment issues.

Key Responsibilities

• Provide technical expertise and leadership to a team of highly technical employees
• Develop and maintain a high performing team through effective hiring, vendor/partner management, coaching, and performance management
• Foster a collaborative successor-oriented team environment where resources are empowered and accountable
• Provide work direction, delegation, and prioritization to the team
• Ensure compliance with company policies, processes, and procedures
• Work in partnership with leadership, team members, vendors/contractors, and direct reports to deliver robust technical solutions
• Ensure service level commitments and project timelines are maintained
• Oversee the technical correctness and completeness of artifacts/documentation associated with engineering designs
• Identify and resolve issues/problems; verify build activities are complete per approved diagrams
• Redirect build activities as necessary
• Oversee the handoff of design solutions and confirm testing and validation are executed prior to the final release of new and upgraded technologies
• Influence the continuous improvement of processes, policies, and best practices to optimize performance and availability of technologies
• Drive and develop consistent technical build, implementation, and support processes
• Verify designs are validated and adhere to defined standards
• Ensure ongoing improvements align with standard process/service management principles and SDLC methods
• Evaluate, troubleshoot, and participate in root-cause analysis of development and test environment issues
• Lead respective team to implement changes/improvements to prevent recurrence
• Define, track, and measure overall department performance and metrics
• Complete and distribute reports, models, status updates, statistics, etc. to technology leadership as required
• Provide proper escalation to leadership for issues/problems as necessary
• Participate in the organization’s strategic and financial planning process
• Continuously develop specialized knowledge by remaining apprised of industry trends and emerging technologies
• Effectively present the value proposition of business-appropriate emerging technologies to technology leadership

Required Qualifications

• Bachelors degree in Computer Science, Engineering, related field, or equivalent relevant work experience
• 8 years of experience of progressive scope/impact/responsibility including both hands-on and leadership roles working with technologies
• Proven track record for delivering varying initiatives and driving execution
• Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility
• Demonstrated reasoning and troubleshooting skills
• Demonstrated in-depth and hands-on experience working with Salesforce platform on configuration, customization, Lightning Components, Apex, Visualforce, SOQL, etc; integration, security, administration and other core features
• Defined and delivered scalable technical solution architecture and integrated solution involving Salesforce clouds, preferably Financial Cloud
• Demonstrated understanding of integrations with third-party systems through various integration patterns (ESB, Pub/Sub, Point to Point, Batch, Singleton) and Salesforce capabilities (SOAP, REST, Platform Events, Streaming APIs, etc.)

Preferred Qualifications

• Proven ability to communicate and articulate technical information across various organizational levels
• Experience working in geo-dispersed team environments
• Ability to negotiate or persuade others in moderately complex situations