Inbound Operations Coordinator

Job Description

Job Description

Position Overview

: The Outbound Logistics Coordinator manages the transportation of outbound customer orders from shipment planning through final delivery and freight reconciliation. This role coordinates freight quotes, carrier selection, shipment scheduling, pickup and delivery appointments, and customer-specific shipping requirements while serving as the primary liaison between Operations, Customer Operations, Warehouse personnel, Accounting, customers, and freight carriers. The position monitors shipments, resolves delivery issues and transportation exceptions, reconciles carrier invoices and freight charges, and ensures orders are delivered accurately, on time, in compliance with customer requirements, and at the most cost-effective transportation rate.

Responsibilities

: · Determines whether orders can be released for standard shipment or require additional freight coordination before fulfillment. · Reviews customer routing guides, delivery requirements, appointment procedures, labeling requirements, documentation requirements, and other customer-specific shipping instructions to ensure compliance. · Obtains and evaluates LTL and full truckload freight quotes based on shipment requirements, including carrier, service level, weight, dimensions, destination, and other applicable considerations · Selects or recommends appropriate shipping methods and coordinates with carriers and internal teams to support timely and cost-effective shipment of customer orders · Updates sales orders in the ERP system as needed to reflect shipping charges, freight information, order changes, quantities, or other required adjustments · Examines orders to ensure all required information and documentation is complete before releasing orders to the warehouse for fulfillment · Releases accurate and complete orders to the warehouse and communicates special handling, shipping, or customer requirements as necessary · Coordinates with warehouse personnel regarding order status, shipment readiness, shortages, discrepancies, backorders, and other issues that may affect fulfillment · Monitors outbound orders through the fulfillment and shipping process to ensure orders progress timely and accurately · Reviews shipping documentation, freight charges, and related order information for accuracy · Validates customer billing and supporting documentation prior to submission to Accounting for payment processing · Identifies and resolves discrepancies between sales orders, shipments, freight charges, and billing prior to invoice submission · Works closely with Accounting to resolve billing questions, discrepancies, credits, freight charges, and other order-related issues · Maintains accurate and timely records within the ERP system and other applicable systems · Communicates order, shipping, and billing issues promptly to the appropriate internal department or leadership · Serves as a central point of coordination between Customer Operations, Warehouse, Accounting, and external freight carriers · Assists with researching shipment issues, freight discrepancies, delivery concerns, and other outbound logistics matters · Maintains organized documentation related to freight quotes, shipments, order changes, and billing review · Participates in process improvement initiatives designed to improve order accuracy, shipping efficiency, communication, and customer service · Assists with warehouse and shipping operations as needed to support daily workflow, operational coverage, and team productivity · Adheres to all company policies and procedures, including safety and HIPAA practices Supervisory Responsibilities

: This position does not supervise other employees.

Required Skills

: · 1 year logistics, transportation, freight, order fulfillment, supply chain, or related administrative/operations experience · Demonstrated troubleshooting, problem analysis and problem resolution capabilities · General experience with Microsoft Office applications required

Preferred Skills

: · NetSuite experience or similar ERP systems

Education and Credential Requirements

: · High School diploma or equivalent required

Core Competencies

: · Self-starter · Ability to work independently, and in teams, to consistently meet commitments · Comfortable working in a dynamic and fast-paced environment · Utilizes proactive approach to issues and problem solving High personal discipline, attention to detail and work quality · Desire and motivation to learn new skills and expand knowledge to improve job performance and self-improvement · Strong verbal and written communication skills; ability to communicate effectively with all levels · Strives for excellence and upholds organizational standards such as cooperation and confidentiality

Role Specific Competencies

: · Strong organizational and prioritization skills in a high-volume environment · Ability to coordinate multiple tasks and shifting operational demands effectively · Demonstrates accountability and ownership of inventory accuracy and workflow completion · Ability to lead and direct workflow activities without formal supervisory authority · Strong collaboration skills with warehouse, inventory, purchasing, and operations teams · Maintains composure and professionalism during high-volume receiving and shipping periods · Ability to identify process inefficiencies and recommend practical improvements · Customer service mindset when supporting internal departments and external partners Work Environment

: This job operates in an office environment. Use of standard office equipment, such as computers and phones, is required

Physical Demands

: The physical demands included here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must pass drug testing.

While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The role requires extended use of computers & computer monitors. The role requires the ability to bend, stoop, stretch and lift as necessary to move product.

Travel

: Up to 10%. Minimal travel may be required for training, meetings, or other business purposes.

Position Type/Expected Hours of Work

: This is a full-time, hourly non-exempt position. Some overtime is routinely expected.

AAP/EEO Statement: First Nation Group provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties & Essential Functions

: Punctuality and regular attendance are necessary to meet deadlines. With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers, and management.

Must be able to work under supervision and respond appropriately and professionally to criticism from a supervisor.

Must follow all employee health and safety cleaning protocols as established by the work location.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. \nCompany Description

Are you looking for a position with competitive compensation that will also allow you to make a difference in Veteran lives and the lives of those underserved in your community? Then First Nation Group is the just the company you have been searching for! First Nation Group is driven by the power of purpose – it’s central to our success and fuels our mission to make significant impact on the Veterans and active-duty military we support and the underserved in communities where we live and work. We empower our employees to make decisions that ultimately improve their communities through a 10:1 Employee Match program, serve their neighbors, and selflessly give their time to others in need. Joining the First Nation Group family provides the opportunity to: · Work for a premier Service-Disabled Veteran-Owned Small Business · Support Women-Owned Small Business · Serve Veterans and active-duty military personnel and families through distribution of medical-surgical equipment and supplies, generic pharmaceuticals, and remote setup solutions. · Support 130+ nonprofit organizations annually · Qualify for 11 paid holidays and 16 days of paid time off (PTO) First Nation Group is more than just a company focused on professional achievement, it is a family that is committed to the personal development of each team member. Whether it be a team building exercise through our monthly Wellness Program initiatives, or giving back to our Veterans and local communities through volunteerism, the First Nation Group family keeps each other moving forward #TOGETHERSTRONG and we want YOU to be a part of our culture! Company Description

Are you looking for a position with competitive compensation that will also allow you to make a difference in Veteran lives and the lives of those underserved in your community? Then First Nation Group is the just the company you have been searching for!\r\n\r\nFirst Nation Group is driven by the power of purpose – it’s central to our success and fuels our mission to make significant impact on the Veterans and active-duty military we support and the underserved in communities where we live and work. We empower our employees to make decisions that ultimately improve their communities through a 10:1 Employee Match program, serve their neighbors, and selflessly give their time to others in need.\r\n\r\nJoining the First Nation Group family provides the opportunity to:\r\n\r\n· Work for a premier Service-Disabled Veteran-Owned Small Business\r\n\r\n· Support Women-Owned Small Business\r\n\r\n· Serve Veterans and active-duty military personnel and families through distribution of medical-surgical equipment and supplies, generic pharmaceuticals, and remote setup solutions.\r\n\r\n· Support 130+ nonprofit organizations annually\r\n\r\n· Qualify for 11 paid holidays and 16 days of paid time off (PTO)\r\n\r\nFirst Nation Group is more than just a company focused on professional achievement, it is a family that is committed to the personal development of each team member. Whether it be a team building exercise through our monthly Wellness Program initiatives, or giving back to our Veterans and local communities through volunteerism, the First Nation Group family keeps each other moving forward #TOGETHERSTRONG and we want YOU to be a part of our culture!