Delivery Lead
$80k - $100kTata Consultancy Services
Can lead team of 15 engagement agents working on Copper to Fiber disposition work
Job DescriptionOversee daily operations and ensure SLA/KPI adherence
Monitor team productivity and drive performance improvements
Manage and coach Engagement Managers and agents
Handle escalations and ensure timely resolution
Support process improvements and operational efficiency
Track key performance metrics
Drive daily/weekly governance with clients, sharing updates and addressing risks Salary Range: $80,000-$100,000 a year
Vacancy posted 3 days ago
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