Night Auditor - Aloft Raleigh

Description Located on Hillsborough Street, across adjacent tothe iconic Memorial Bell Tower at North Carolina State University, the Aloft Raleigh hotel’s vibe is consistent with the youthfulness and vibrancy Raleigh is known for.From its sassy rooms with modern flair to its social WXYZ bar and remix lounge, a stay at Aloft Raleigh cannot be matched. Consistently ranked in the top 5% of Aloft Hotels worldwide for it’s commitment to guest satisfaction, the 135-room hotel sits on Hillsborough Street, minutes from Downtown Raleigh, Raleigh-Durham International Airport, District Village. We are currently looking for a Full Time Night Auditor who will be responsible for ensuring the accuracy of financial transactions, reconciling accounts, and providing exceptional guest service during the overnight shift. They play a pivotal role in ensuring the smooth operation of the hotel during nighttime hours. Requirements Duties/Responsibilities: Performs nightly audit procedures to verify the accuracy of guest accounts, room revenue, and other financial transactions. Balances and reconciles room revenue, cash, credit card transactions, and other forms of payment. Generates daily financial reports and distributes them to management for review. Provides excellent customer service to guests during the overnight shift, addressing inquiries, requests, and check-ins/check-outs as needed. Assists guests with late check-ins or early departures, ensuring a seamless experience. Monitors and manages the front desk area, ensuring security and safety protocols are followed. Handles guest emergencies, security incidents, and other nighttime situations professionally and efficiently. Performs data entry and accurately input guest information into the property management system. Maintains records of guest accounts, reservations, and financial transactions. Assists in preparing reports for management, including occupancy rates and revenue summaries. Coordinates with other hotel departments, such as housekeeping and maintenance, to address any guest requests or operational issues that arise during the night. Addresses and resolves discrepancies, billing issues, and other concerns that may arise during the audit process. Handles guest complaints or issues with professionalism and a focus on guest satisfaction. Monitors security cameras and perform regular property walks to ensure the safety and security of guests, employees, and the premises. Required Skills/Abilities: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Problem-solving skills and the ability to handle challenging situations with composure. Customer-focused attitude and a commitment to providing exceptional service. Physical presence and approachability are important for creating a welcoming environment and providing personalized assistance to guests. Effective verbal communication skills to interact with guests and team members professionally. Ability to work independently and efficiently during nighttime hours. Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times. Reliable and punctual. Education and Experience: Experience in hospitality/hotel environment, a plus. Previous experience in customer service or front desk operations is preferred. High School graduate or G.E.D. equivalent required. Read, write, and speak English fluently. Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs. The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously. Proficiency in using computer systems and software, including property management systems (PMS) and Microsoft Office Suite. Strong mathematical and analytical skills, with attention to detail. Why Join Us? Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States. TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community. Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about our actions are critical to who TBC Hotels is and how we operate. At TBC Hotels, we don’t just work together, we go the distance for one another and for our guests. If you’re ready to take ownership of your role, make an impact, and be part of a team that truly cares, we want to hear from you. RELATIONSHIPS, INTEGRITY, IMPACT, ENTREPRENEURIAL GRIT, HOSPITALITY #J-18808-Ljbffr TBC Hotels