Pet Store Shift Leader — Lead, Mentor & Grow

Looking for more than just a retail job? Unlike many retail environments, our scale allows us to offer structured development and advancement pathways, while local leadership ensures supportive relationships are built between all team members. At US Retail, you’ll find opportunities to grow in a supportive, community-driven environment backed by the scale of an established franchise operator with multiple locations. We hire for roles across: Retail Team Members Store Leadership (Assistant Managers, Store Managers) Pet Groomers Whether you’re starting your career or advancing it, we provide training, mentorship, and clear pathways forward. At US Retail, careers aren’t defined by titles — they’re built through responsibility, development, and measurable impact. We combine operational excellence with a people‑first culture where leadership is visible and advancement is intentional. Growth From Within Many of our managers and store leaders began in hourly roles and advanced through hands‑on training, coaching, and mentorship. Your growth is in your control — and we support it every step of the way. Neighbors, Not Numbers We operate at scale, but we lead locally. Our teams are known by name. Leaders are accessible. Contributions are recognized. We build relationships — with our neighbors and with each other. Empowered to Lead US Retail provides the resources and best practices you need to lead confidently within your role. With the tools — and the trust — to coach team members in real time, you’ll operate successful stores that practice leadership in every shift. Purpose in Every Role Whether you’re engaging with neighbors, mentoring a teammate, managing inventory, or maintaining a tidy store, your work has visible impact. Every role contributes to something bigger — creating meaningful experiences for pets, people, and the communities we serve. Your Career Path at US Retail Careers here are built through commitment, learning, and leadership. 1 Start Where You Are Many team members begin in hourly positions, learning the fundamentals of product knowledge, neighbor engagement, and store operations. 2 Learn by Doing Growth happens in real time through coaching, mentorship, and hands‑on experience. You'll build leadership skills while actively contributing to your store's success. 3 As you grow, opportunities open to lead teams, mentor others, and take on expanded responsibilities. We promote from within whenever possible. Shift Lead Assistant Store Manager Store Manager Market Team Leaders 4 Advance Across Markets From Store Leadership to Market Team Leadership, advancement at US Retail means increased impact — on people, performance, and community. Grow With Us: Hear From Our Team “I’ve had the opportunity to grow here because leaders invested in me from day one.” Michelle started her career in an hourly role and worked her way into leadership through hands‑on experience and mentorship. Today, she leads her team by example and focuses on creating a store environment where both employees and customers feel supported. Store Manager | Knoxville, TN “When I ask the right questions and help find the right solution, I’m giving pets a voice.” Laura joined US Retail after spending years with Pet Supplies Plus and returning to the Knoxville area, where she was eager to continue doing the work she loves. With more than six years as a Store Team Leader, she brings deep experience and a strong connection to both her team and her customers. She takes pride in being a voice for the pets she serves every day, helping pet parents find the right solutions and building lasting relationships along the way. Many of her former customers have followed her back over the years, a reflection of the trust and care she brings to her role. Laura Store Team Leader | Knoxville, TN Search Open Positions All applications are processed through our official system. We encourage candidates to apply directly through this site to ensure proper review.

NOW HIRING!

Get Paid Daily! Do you love pets? Then come work for a pet supply company that's passionate about your four-legged friends! USR Holdings is a franchisee of Pet Supplies Plus. We are looking for leaders that have a love for animals, are excited about becoming an expert in pet nutrition, pet care and supplies, and can build genuine and loyal relationships with neighbors and the community. If you have experience leading, coaching and building a winning team, we want to hear from you! The ideal candidate will possess: Pet Retail/Pet Industry experience 2 years experience in a retail establishment in a management role Proven Leadership and training skills Proven ability to follow through on goals and objectives Strong verbal communications and sales ability #J-18808-Ljbffr Pet Supplies Plus