Clinical Associate - Medical Assistant

Clinical Associate This is a full-time, 40 hour/week role with working hours from M-F 9:00am-5:30pm ET. Note: The Digital Care CA position will eventually require weekend work based on business needs, operational priorities, or member demand. Team members will be provided advance notice whenever possible, and schedules will be communicated in accordance with organizational guidelines. A bit about this role: The Clinical Associate is an integral part of Devoted Medical's interdisciplinary virtual and home-based care team. Our team delivers compassionate, comprehensive care to Devoted Health members through telehealth, Care on Demand, and longitudinal programs that support our most complex and frail members. This role represents the future of healthcare delivery — bridging technology, empathy, and precision to make every interaction seamless and human. You'll serve as a trusted partner to both our members and our clinicians, ensuring that care is coordinated, personalized, and easy to access. Our Clinical Associates are: The architects of trust. The glue of the care experience. Fiercely committed to service Emotionally intelligent Compassionate and precise Making every interaction seamless and human They are not just support — they are the connective tissue of the care journey. What you'll do Responsibilities may vary based on the clinical program supported (Digital Care, Care on Demand, Primary Care, Speciality Care). Examples include: Pre-Visit Preparation Guide members through onboarding for virtual care, helping them feel comfortable and confident using digital platforms Ensure the provider has all necessary information for an efficient, personalized visit Post-Visit Coordination Manage orders, referrals, and follow-ups to close care gaps and ensure continuity Coordinate with home health partners, DME suppliers, pharmacies, and labs Notify members of results, reinforce care plans, and ensure provider follow-up Digital Care Navigation Support real-time telehealth workflows, helping triage member needs between clinicians, nurses, and care guides Monitor and resolve member inquiries from multiple digital channels (chat, phone, portal) Identify and escalate urgent clinical needs appropriately Utilize AI agents and provide feedback to prompts Patient Advocacy & Education Serve as the member's advocate, ensuring they feel heard, cared for, and supported Reinforce health education materials and program resources Follow up on transitions of care, ER discharges, and other moments when members need us most Attributes for success You will thrive in this role if you are: Passionate about helping others improve their health and navigate care with compassion and empathy Experienced in care coordination, especially for older adults or those with complex needs Digitally fluent and quick to learn new tools and systems (EHR, chat, telehealth, and scheduling platforms) A strong communicator, able to build trust through video, phone, and written communication Calm under pressure, skilled at easing anxiety and uncertainty for members and colleagues alike Entrepreneurial, self-directed, and comfortable working through ambiguity Highly organized, able to manage multiple priorities and maintain precise follow-up Required skills and experience MA Certification (highly preferred; expired certifications accepted). If not currently certified, equivalent MA training or experience is required (please provide transcripts or proof of completion) 2+ years of patient-facing experience, with a strong preference for telehealth, primary care, or urgent care/hospital backgrounds Desired skills and experience Bilingual English/Spanish Demonstrated ability to build trusted relationships and contribute positively to a collaborative, mission-driven culture Salary Range: $23.00 – $27.00 / hour The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: Employer sponsored health, dental and vision plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for all employees Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience. Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Devoted Health