Automation Support Engineer

Job Description Key responsibilities for an Automation Support Engineer: Troubleshoot & Support Diagnose and repair PLC programs and electrical systems—both remotely and in the field Provide expert guidance to field techs and third-party contractors Field & Program Optimization Recommend and implement electrical design improvements Update and properly archive control programs for future use Customer & Case Management Respond to service requests within 2 hours Manage support cases from issue logging to resolution—communicating clearly throughout Parts, Warranty & Quality Support Coordinate work orders, warranty claims, and part replacements Verify dealer work and initiate internal quality cases to ensure long-term fixes Work cross-functionally with engineering, operations, sales, and service teams Ensure safety standards and strong internal customer service are always maintained Compensation The starting pay range for this position is $100,000 - $120,000. Final compensation will depend on various factors including: skills, experience, and location. Location Candidates must be based in the United States, with a preference for those who can work out of one of our Superior facilities. Please note that this position is not eligible for visa sponsorship. Employee Benefits Weekly paycheck Medical insurance - company covers 75% of premiums Dental and Vision Insurance Paid vacation 401K retirement account with 5% company match Qualifications A degree in Electrical Engineering (or related field) — or 5+ years of proven, hands‑on experience in automation and controls Strong proficiency in PLC programming (Allen Bradley), drive systems (like ABB), and interpreting complex schematics Solid grasp of electrical, mechanical, and hydraulic systems , including key concepts like power, torque, and flow Experience diagnosing machine issues, optimizing performance, and integrating multi-system solutions Excellent communicator and problem-solver who thrives in a fast-paced, team-driven environment Willing and able to travel up to 10 weeks per year (80% internal / 20% external), supporting field teams when it matters most Traits of Our Successful Employees Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships Attention to detail and safety Exhibit good communication skills when working with co‑workers #J-18808-Ljbffr Superior Ind