Client Service Manager

Client Service ManagerAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll lead efforts to deliver exceptional service and solutions to our clients. You'll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.You'll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you'll play a key role in delivering high-quality solutions. You'll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.Here's what you'll do:Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverageBuild and maintain strong relationships with clients through timely responses and strong customer serviceSupport your team in addressing client risk management needs through consultative conversations and personalized strategiesConduct regular audits to ensure compliance with regulations and maintain high service standardsMaintain accurate and up-to-date client and policy data using Gallagher's systems and performing auditsUse Gallagher's technology to enhance productivity, streamline processes, and deliver quality resultsMentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growthManage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectationsHere's what you'll bring to the role:Bachelor's degree with minimum 3+ years client service and/or claims management experience ORHigh School degree/GED with a minimum of 5+ years client service and/or claims management experienceA Property and Casualty Insurance LicenseProficiency in Microsoft OfficeA desire to build relationships and deliver resultsAdaptability and resilience in managing shifting prioritiesA collaborative mindset to work with teams across GallagherCompetitive compensationComprehensive benefits programs designed to support your well-beingCareer development opportunities and ongoing learningA collaborative, people-first culture with accessible leadershipThe opportunity to do meaningful work with global reach and local impactAt Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)