Service Advisor

Join a Top-Rated Workplace! We're growing our service team in Glen MIlls and are looking for a customer-focused Service Advisor who is passionate about delivering exceptional service and helping customers keep their vehicles running at their best. At CarShop, we're committed to delivering an exceptional customer experience-and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed. CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience. Compensation & Benefits Pay: $65,000 - $85,000+ per year Competitive compensation with performance-based earning potential Medical, dental, and vision insurance 401(k) with company match Paid vacation and holidays Employee discounts Paid training and professional development Career advancement opportunities within CarShop and Penske Automotive Group Supportive team-oriented work environment What You'll Do As a Service Advisor, you'll serve as the primary point of contact for our service customers, ensuring they receive a professional, transparent, and exceptional service experience from start to finish. Responsibilities include: Greet customers and understand their vehicle service and maintenance needs Communicate recommended repairs and maintenance services clearly and professionally Work closely with technicians to ensure accurate diagnoses and repair recommendations Keep customers informed throughout the repair process, including timelines and costs Deliver exceptional customer service while building long-term customer relationships Schedule service appointments and manage workflow efficiently Ensure repair orders are completed accurately and in a timely manner Follow department processes and company policies Identify opportunities to improve customer satisfaction and overall department performance What We're Looking For Automotive service advising, automotive repair, or dealership experience preferred Strong customer service and relationship-building skills Excellent verbal and written communication abilities Ability to thrive in a fast-paced environment while maintaining professionalism Strong problem-solving and organizational skills Basic computer proficiency and comfort learning dealership software systems Ability to manage multiple priorities and maintain attention to detail Positive attitude with a commitment to integrity, teamwork, and continuous improvement Valid driver's license with a satisfactory driving record Ability to pass pre-employment screening, including background and drug testing Ready to Join Our Team? Job Type: Full-time CarShop is an Equal Opportunity Employer. #CSEL Qualifications Competencies Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer Able to take direction from multiple employees and prioritize work Good communication skills, including the ability to listen to customers and determine how to assist them Ability to work well in a team environment Knowledge of automotive systems, tools, and repair processes Outstanding attention to detail with a commitment to quality Ability to use technical reference materials and technical manuals in written and online formats Ability to communicate technical terms to non-technical audience Ability to follow processes to ensure quality and safety Effective time management skills and ability to prioritize Supervisory Responsibility None Work Environment/ Physical Demands Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis. Medium/Heavy Work---Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed. This position will require the employee to be standing for prolonged periods of time This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis This position involves repetitive motion This position requires the ability to talk and hear Must be able to wear all required personal protective equipment May work in extreme heat or cold May encounter hazards Position Type/Expected Hours of Work Works evenings, weekends, and holidays as required. Required Education and Experience High school diploma or the equivalent or equivalent combination of education and experience. Preferred Education and Experience Prior experience in service department. Additional Eligibility Qualifications (Certification/Licenses/Registrations) Valid Driver's License. Safety Sensitive Position The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles. #J-18808-Ljbffr