Hospitality Assistant III, Office of Patient Experience

Work Location Los Angeles,CA Job #32786 Work Hours Variable schedule; including evenings, weekends, and holidays Employment Type 6 – Staff- Per Diem Duration indefinite Salary Range $33.4-33.4 Hourly Posted Date August 21, 2026 Bargaining Unit Teamsters – CX Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

JOB DUTIES

The Hospitality Services Representative serves as a welcoming first point of contact for patients, visitors, and guests, delivering exceptional customer service while supporting a safe, secure, and positive hospital experience. This role provides information, wayfinding assistance, visitor management, and administrative support across multiple information desk locations and patient waiting areas. Responsibilities include greeting and assisting patients and visitors, managing visitor check-in processes, providing directions and general information, coordinating wheelchair assistance, and supporting compliance with hospital visitor policies and privacy standards. The representative utilizes various systems to register and track visitors, maintains security and lost-and-found procedures, and ensures information desk areas remain organized, sanitized, and welcoming. In surgical waiting areas, including Maddie’s Room, the representative provides compassionate support to families and visitors by facilitating check-in processes, communicating updates, coordinating visitor seating, maintaining status boards, and promoting a comfortable and respectful environment for patients and their loved ones. This position requires strong interpersonal, communication, and problem-solving skills, with the ability to adapt to changing operational needs, support departmental initiatives, assist with training activities, and contribute to a positive patient and visitor experience throughout the organization. *Must be flexible with scheduling, available to work evenings, weekends, and holidays as needed May convert to career Salary Range: $33.40/hr. #J-18808-Ljbffr Veterans in Healthcare