Director of Carrier Procurement

Overview

The Director of Carrier Management & Procurement oversees carrierperformance, strategic procurement, and customer contractual pricing strategiesacross our non-asset transportation network. This leader is responsible fordriving strict governance and compliance, refining carrier qualification processes,executing data-driven customer pricing initiatives, and managing the end-to-endcarrier lifecycle, ensuring our carrier network consistently delivers optimalservice, robust route guide health, and continuous value.

Responsibilities

• Maintain and strengthen existing carrier relationships while activelyidentifying new strategic partnerships that benefit NFI Non-Asset and itsclients.
• Lead, direct, mentor, and scale a multi-disciplinary team of procurementspecialists, carrier managers, and compliance operators, fostering highaccountability, continuous training, and operational excellence.
• Develop, implement, and oversee custom SOPs and structured carrieronboarding plans for new customer implementations and network growth.
• Monitor all carrier KPIs, maintain regular scorecard discussions, andtrigger performance reviews or corrective action strategies whenperformance drops below required thresholds.
• Establish multi-level ("3x3") carrier relationships aligned with eachprogram structure to ensure long-term operational integration andstrategic alignment.
• Address and resolve carrier performance, operational, and program-centric issues, administering both onsite and virtual carrier reviewmeetings.
• Collaborate closely with Operations and Client Engagement teams on overall program performance, leveraging carrier management strategies to drive cost efficiencies and maintain premium service levels.
• Enforce continuous compliance with carrier safety qualifications, insurancelevels, and regulatory standards per NFI policy, developing new riskmanagement policies as needed.
• Conduct regular scorecard discussions and maintain ongoingcommunication with carriers regarding process changes, marketdynamics, and program expectations.
• Monitor carrier payment terms, billing compliance, and aging to ensurealignment between NFI, carriers, and customer expectations.
• Facilitate end-to-end RFP/RFX events across all modes (TL, LTL, Intermodal, dedicated, Specialized, etc.) for customers, managing the RFP technology platform and bid execution.
• Create and maintain a standardized, marketable, replicable, andimplementable RFP framework that can be seamlessly presented toprospects and clients.
• Participate directly in designing custom capacity solutions for NFI Clientsduring pre-sales, network design, and program implementation phases.
• Direct customer pricing activities and consult clients on market dynamics,providing clear guidance on when to procure new pricing and refreshmarket benchmarks.
• Perform deep-dive route guide analytics to identify carrier performancetrends, secondary coverage gaps, and cost saving opportunities byvertical.
• Leverage AI technology and historic data (route guide depth, carrierperformance, mode, and vertical dynamics) to drive intelligent route guidedecisions and translate post-RFP outcomes.
• Maintain a centralized repository of carrier contracts, ensuring all rates,operational liability, and terms align strictly with customer agreements.
• Collaborate with NFI Implementation, Analytics and Engineering teams toensure RFP outcomes and rate structures are accurately configured in theTMS for seamless operational execution.
• Build, lead, and mentor a high-performing team of carrier procurement andmanagement operators, training them on RFP software, analytics tools,and execution processes.
• Partner with NFI Marketing to create high-quality carrier startup collateral,marketing materials, and program roadmaps outlining expectations andtimelines.
• Identify expansion and volume growth opportunities for high-performingcarriers across various client accounts to foster mutual success.
• Complete any other tasks or duties as assigned.

Qualifications

• BA or BS Degree preferred
• 10+ years’ experience in the transportation operations with a proventrack record of success
• Familiar with a variety of transportation concepts, practices andprocedures
• Experience with overall direction, coordination and evaluation ofdepartment
• Possesses strong interpersonal skills with the ability to communicateorganization visions and values
• Able to demonstrate a high degree of planning, organizational,analytical, and financial skills
• Proficient computer skills especially with Microsoft Word, Excel and Power point as well as the essential transportation and procurement software
• Conceptual, strategic thinker with demonstrated ability to defineproblems, collect data, establish facts and draw valid conclusions
• Independent, must be able to work with little direction or structure andable to work effectively with all verticals within NFI
• Strong work ethic (e.g. "roll-up-your sleeves" leadership)
• Hands-on, customer/carrier driven focus

We are excited to share that the base salary range for this position is $120,072.42 - $180,108.63. This position is also eligible for an annual discretionary bonus. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

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