Student Services Manager - Financial Aid

Please see Special Instructions for more details. Subject to criminal background check. Resume, cover letter, and unofficial transcript are required in addition to application. Salary is $56,999. This position is located on the Corinth campus North Central Texas College (“NCTC”) is an equal opportunity employer. NCTC does not discriminate on the basis of race, color, religion, sex or gender, national origin, disability, age, genetics, equal pay, or any other legally protected characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a complaint. Posting Number 9002127 Position Type Full-Time Job Summary Under the general direction of the Financial Aid Director, responsible for assisting in the administration of all federal, state, and college student financial aid programs, providing leadership in financial aid operations and advising financial aid staff, coordinating the student work study program and providing service to all financial aid applicants and recipients. Responsibilities and Duties: Develop working relationships with internal and external partners, as well as various college departments, staff and faculty ensuring they are provided with the financial aid support needed. Oversee VA School Certifying Officials in the performance of Veteran Educational Benefit certifications, by collecting documents, submit transcript evaluation, review schedule for degree conflicts, submit enrollment certification, monitor schedule changes and submit corrections to VA. Perform TEOG awarding, SAP calculations, adjustments, request funds, and submit EOY reporting. Perform as Co-chair of Financial Aid SAP Committee, by reviewing and approving SAP appeals. Generates all correspondence produced by the Financial Aid Office such as: student award letters, verification materials, SAP notifications, VA new student packets, Texas Veterans Hazlewood needs, and all other external correspondence. Coordinate and plan information used for annual Free Application for Federal Student Aid ( FAFSA ) night presentations to area High Schools. Serves as a secondary key liaison to university administrative, academic, and division offices regarding financial aid operations and administration and will represent the office throughout campus and at external events. As well as provide vision, leadership and management to the financial aid team especially in the absence of the financial aid Director Determines the types and amounts of financial aid to be awarded through the packaging process according to federal, state and institutional requirements. Monitors individual student awards. Resolves data conflicts and over awards. Performs annual reporting of federal, state and veteran processes. Perform functions relative to developing, allocating and monitoring budgets with state and institutional financial aid programs, developing and overseeing and participating in new internal and external initiatives and special projects. As well as, recommending process changes/improvements based on federal regulations, guidelines and professional literature Other duties as assigned. Responsibilities and duties may change based on the needs of the department and the institution. Required Education Bachelor’s degree required ; Master’s preferred Certifications Ability to obtain and maintain clearance to use Federal Student Aid Systems; Financial Aid Advisors (FAA), Common Origination and Disbursements (COD), National Student Loan Database (NSLDS), Electronic Immigration Status Verification (SAVE), Veterans Administration Joint Services Transcripts, and Veterans Administration (VA Once), Federal Student Aid (FSA) annual compliance certification. Required Skills & Abilities Working knowledge of U.S. Department of Education Federal Financial Aid Title IV Programs, Rules & Regulations Working knowledge of IRS tax forms, rules & regulations and the implications of these regulations have on financial aid. Working knowledge of State Financial Aid Rules & Regulations Working knowledge of Federal Veteran Educational Benefit Rules & Regulations Working knowledge of Texas Veteran Commission Hazlewood Rules & Regulations Analytical Reasoning, ability to research regulatory information and resolve complex financial aid questions. Skill in computing complex mathematical formulas, calculate financial aid awards, student billing statements. Accountability and Professionalism, ability to defuse difficult, angry and/or emotional situations with students, parents, and other customers, both internal and external. Ability to prioritize and manage a significant caseload Cognitive Flexibility, ability to interpret and explain regulatory information related to the financial aid process. Ability to work independently. Ability to effectively communicate in oral and written form. Ability to operate a variety of office equipment, computer and multiple supporting software programs Preferred Skills & Abilities Required Experience Four years (4) experience in Financial Aid required Preferred Experience Extensive Customer Service Experience in various settings preferred Five (5) years experience in administrative management, student support services, or related field preferred Posting Date 08/17/2026 Location Corinth Supplemental Questions Required fields are indicated with an asterisk (*). * How did you hear about this employment opportunity? 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(Open Ended Question) Application Documents Required Documents Resume Cover Letter Unofficial Transcript Optional Documents Certificate Professional License #J-18808-Ljbffr North Central Texas College